The Social Pinpoint Learning Centre
Social Pinpoint is committed to creating meaningful web products that can be used by all users, regardless of their ability or circumstance. We endeavor to make our web products as accessible as possible and follow the WCAG Guidelines to guide us on creating compliant outputs, with our current target being Level AA compliance. Upon request, a VPAT report for WCAG 2.2 standards, based on VPAT® Version 2.5, is available to provide detailed information on our accessibility conformance.
Accessibility is a key priority for us, as we are dedicated to creating a platform that is inclusive and user-friendly for everyone. To help you make your content more accessible, we’ve compiled some essential tips and highlighted specific areas of our platform where accessibility considerations may be needed.
For a comprehensive overview of our platform's accessibility features and compliance, you can view our Accessibility statement on our website here.
Ensuring that your content is accessible is essential for creating an inclusive experience for all users. Here are some key tips to keep in mind:
1. Use Plain Language
Avoid jargon: Stick to simple, clear language that everyone can understand.
2. Structure Content with Headings
Break text into short paragraphs: This improves readability and helps users with cognitive disabilities.
Use heading elements (H1, H2, H3, etc.): Properly structured headings allow screen readers to navigate the content more easily.
3. Format Text Thoughtfully
Avoid using all caps: It can be difficult to read fro some users.
Limit excessive italics or bold: These can make text harder to read for some users.
4. Provide Descriptive Alt Text
For informative images: Include descriptive alt text to convey the image’s purpose or information.
For decorative images: It is best practice not to add alt text to decorative images. This avoids adding unnecessary audible clutter to screen reader output and prevents distractions, especially if the image's topic differs from the adjacent text. i.e. Images used in banners.
5. Use Descriptive Link Text
Avoid generic phrases like "click here": Instead, use text that clearly describes the link’s destination or action.
6. Avoid Flashing or Blinking Content
Prevent seizures: Content that flashes or blinks can trigger seizures in individuals with photosensitive epilepsy.
7. Reconsider Emojis and Icons
Accessibility issues: These may not be interpreted incorrectly by screen readers or could be confusing without additional context.
8. Ensure Videos are Accessible
Provide text transcripts: Make sure all videos have accompanying text transcripts for those deaf or hard of hearing users.
While we aim to make our platform as accessible as possible, there are some areas where accessibility may currently be limited or to be aware of when configuring a tools.
Creating accessible content is crucial to ensuring that everyone in your community can engage and participate fully. By following these tips and being aware of any specific limitations, you can help make your content more inclusive and accessible to all users.
Please feel free to reach out to your dedicated Customer Success Manager or our support team at help@socialpinpoint.com for more information.
To further elevate and innovate our focus on creating the best-in-class software solution dedicated to community engagement, we have decided to rebrand The HiVE as Social Pinpoint with an exciting update to the Social Pinpoint brand to match!
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.
