News

📖 Community Training: June 2025 - Reporting and Analytics📖

2 June 2025

We are delighted to announce our next community Training session for 2025. Bringing you expert Social Pinpoint training for all your users, this initiative lets you send your users along to monthly, online training sessions to learn everything from the platform fundamentals to advanced thought leadership in digital engagement directly from our experts.

Each session is designed with you, community engagement professionals, to address a specific topic of interest, to ensure you're gaining valuable and focused insights.

Training is open and exclusive to Premium and Enterprise customers and is free of charge.

In community engagement, reporting shouldn't just be about listing stats - it should help tell the story of what mattered to your community. Welcome to the session on "Reporting and Analytics", where we go beyond surface level metrics and explore how to extract genuine meaning from your engagement efforts. Whether you're reporting to executives, councillors, partners, or the community itself, the ability to interpret and communicate analytics is critical. This session moves you beyond the numbers, helping you to read between the lines of your analytics to find meaning, trends, and missed opportunities. In this session we will delve into:

  • What to measure and why - Learn how to identify key objectives and outcomes to determine what tools and measures will generate insights to support your goals
  • Where AI fit's in - Identifying and understand how to streamline analysis, detect patterns, and enhance engagement strategies.
  • Telling a story with data - Discover how to translate engagement data into stories that inform policymakers, stakeholders, and the public
  • Setting benchmarks - Explore how to leverage reports that visualise trends, highlight priorities, and support decision-making.
  • Building trust through transparency - Explore how transparency through data-driven decision-making improves consultation effectiveness and community trust.


This training session will be held Wednesday 18th June, 11:00am-12:30pm AEST

  • Australia (AEST): 11:00am - 12:30pm, Wednesday 18th June 2025
  • Australia (AWST): 9:00am - 10:30am, Wednesday 18th June 2025
  • NZ (NZST): 1:00pm - 2:30pm, Wednesday 18th June 2025
  • USA & Canada (PDT): 6:00pm - 7:30pm, Tuesday 17th June 2025
  • UK (BST): 2:00am - 3:30am, Wednesday 18th June 2025

Online engagement can get complicated, especially when it involves coordinating lots of people in your organisation. Training new staff on your engagement platform can feel like a full-time job in its own right.

To alleviate some of this pressure, this training program aims to support our customer's internal teams to learn Social Pinpoint. This program allows you to learn new skills and build on their community and stakeholder consultation expertise to improve their outcomes!

The program aims to make it easier for administrators to manage the growing complexity and demand for digital engagement while still providing consistent, high-quality training directly from our product specialists.

Since June 2021, we've hosted regular monthly training sessions on Social Pinpoint, opening the doors to everyone in your organisation. That's right; there are no limits to how many sessions you can attend or even how many users you can send along (subject to session limits).

Each year from February to November (10 online sessions per year), our monthly sessions provide multi-disciplinary training across a broad range of topics and digital applications so your teams can learn the front and back-end of the platform, while expanding their expertise with best practice and thought leadership. Session times will vary each month to account for users in different time zones.

The best part is that the training is free for all Premium and Enterprise subscribers*.

If you're not yet a Premium Subscriber, discuss with your CSM about purchasing a Season Pass separately from your subscription or attend individual sessions at a per session rate.

We appreciate all of your feedback as we continue to build upon and refine our training program into the future.

Meet your hosts

Don

Managing Director, ANZ

Leanne

Engagement Specialist / IAP2 Trainer