The Social Pinpoint Learning Centre
16 July 2025
We are delighted to announce our next community Training session for 2025. Bringing you expert Social Pinpoint training for all your users, this initiative lets you send your users along to monthly, online training sessions to learn everything from the platform fundamentals to advanced thought leadership in digital engagement directly from our experts.
Each session is designed with you, community engagement professionals, to address a specific topic of interest, to ensure you're gaining valuable and focused insights.
Training is open and exclusive to Premium and Enterprise customers and is free of charge.
Whether youâre launching a new initiative or looking to deepen existing engagement, this training demonstrated:
Online engagement can get complicated, especially when it involves coordinating lots of people in your organisation. Training new staff on your engagement platform can feel like a full-time job in its own right.
To alleviate some of this pressure, this training program aims to support our customer's internal teams to learn Social Pinpoint. This program allows you to learn new skills and build on their community and stakeholder consultation expertise to improve their outcomes!
The program aims to make it easier for administrators to manage the growing complexity and demand for digital engagement while still providing consistent, high-quality training directly from our product specialists.
Since June 2021, we've hosted regular monthly training sessions on Social Pinpoint, opening the doors to everyone in your organisation. That's right; there are no limits to how many sessions you can attend or even how many users you can send along (subject to session limits).
Each year from February to November (10 online sessions per year), our monthly sessions provide multi-disciplinary training across a broad range of topics and digital applications so your teams can learn the front and back-end of the platform, while expanding their expertise with best practice and thought leadership. Session times will vary each month to account for users in different time zones.
The best part is that the training is free for all Premium and Enterprise subscribers*.
If you're not yet a Premium Subscriber, discuss with your CSM about purchasing a Season Pass separately from your subscription or attend individual sessions at a per session rate.
We appreciate all of your feedback as we continue to build upon and refine our training program into the future.
If you are a Premium or Enterprise subscriber you can request access to the recording of this session along with a copy of the slides. You can get in contact with:
Are you a Premium or Enterprise subscriber? Do you want to know when the next community training sessions will be held? Join our mailing list so you'll be the first to know as soon as new dates are released
In todayâs landscape, having an online community engagement platform is essential to connect with your residents, gather feedback, and involve members in decision-making. However, simply having a community engagement platform isnât enough. To make a real impact, you need to drive traffic to your engagement site, ensuring you hear from a diverse range of voices.
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.
