The Social Pinpoint Learning Centre
6 June 2025
We're excited let you know that we will be upgrading the Multilingual Add-On feature in Social Pinpoint to offer a more streamlined and powerful translation experience.
Over the next month, weâll be transitioning all sites currently using our multilingual functionality to a new, built-in translation tool developed entirely in-house. This enhancement replaces our current integration with Localize and brings translation capabilities directly into the Social Pinpoint platform - with no disruption to your site or community engagement.
This update is part of our continued effort to make Social Pinpoint more responsive, reliable, and accessible for teams working across multiple languages.
We strongly recommend updating your Translation disclaimer to remove any references to Localize before the migration.
You can click here to view an example of an updated translation disclaimer.
We're moving away from a third-party translation integration (Localize), so we gain more control over how translations are delivered within Social Pinpoint. This gives us:
Note: These insights will begin capturing data from the moment your site is migrated to the new tool.
This is primarily a backend change. For customers on the Basic Subscription, everything will remain the same. For customers on the Enhanced/Custom Subscription, almost everything will be identical, but the process for updating languages will continue via our support team.
Once your site is migrated, your access to Localize will be removed. If you would like to retain any existing data or reports from Localize, please ensure you download them before your scheduled migration date (see below for timing). If you need help accessing or exporting your Localize data, please contact our support team and they'll be happy to assist.
Note: This only applies to users on our Enhanced/Custom Subscription who previously had access to Localize.
If you've previously edited phrases, those edits will be included in the migration. While machine translation may not always align perfectly with how phrases are structured, weâll do our best to carry over your custom edits. After the migration, weâll work with you to make any additional updates as needed.
If you need a phrase to be updated or added in a specific language, contact our support team. While direct editing will no longer be available to users, our team can action requests on your behalf.
Note: This only applies to users on Enhanced/Custom plans who previously had direct access to manage phrases in Localize. For most users, the process remains unchanged.
We plan to complete all site updates by 27 June 2025. Youâll receive a separate notification confirming the specific date your site will be migrated.
Looking to take your site's accessibility to the next level and build stronger connections with your community? If you havenât explored the Multilingual Translation Add-On and would like to learn more, contact your dedicated Customer Success Manager to discover how it can help transform your site.
Stay tuned for further details on this update. In the meantime, if you have any questions, please reach out to your dedicated Customer Success Manager or contact our support team.
In todayâs landscape, having an online community engagement platform is essential to connect with your residents, gather feedback, and involve members in decision-making. However, simply having a community engagement platform isnât enough. To make a real impact, you need to drive traffic to your engagement site, ensuring you hear from a diverse range of voices.
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.
