The Multilingual Add-On in Social Pinpoint enables you to deliver your site content in multiple languages, helping you engage more inclusively with diverse community members.

This feature uses fast and reliable machine translation technology to automatically translate your content into the languages most commonly used in your community or by specific audience segments you're targeting.

Key Features

  • Automatic Translation
    Content is automatically translated using industry-leading machine translation services (such as Google, Microsoft and Amazon), providing a quick and scalable way to support multilingual engagement.
  • Support for Multiple Languages
    You can have up to 15 languages available for your site, ensuring the most relevant options are available to your audience.
  • Phrase Management
    If any translated phrases need to be reviewed or updated, you can submit a request to our Support team. We'll review and make adjustments directly within the system on your behalf.
  • Translation Usage Insights
    View the top translated languages in your site’s Overview Report, helping you better understand your audience and plan for more inclusive communication.

Setup

Setting up

Upon purchasing the add-on, we'll be setting it up on your Social Pinpoint site. During this process - we'll ask you to decide which languages you want installed, you must pick the languages that are available from the list on the Languages List tab in this article.

We can enable the translation for your home page and site sub-pages. The translation functionality will need to be manually enabled by a site admin from the Project's Settings.

To enable a Project's translation:

  • Visit the project
  • Click on 'Settings'

  • Scroll down to 'Project Translation' then tick the box for 'Enable Translation'
💡NOTE: It is not possible to automatically enable translation for all your projects.
We want this to be a conscious decision as data will be shared with the machine translation services about your projects.

Once successfully enabled, the content of your Social Pinpoint site will be automatically translated into your nominated languages. You will see a language picker active on your site that allows users to switch the language of the page.

If this does not work as expected, please contact log a support ticket for assistance.

Language List

Language List

The table below shows the list of languages you can select from to display on your site.

If your desired language is not listed, please reach out to us to verify its availability.

Code

Language

af

Afrikaans

am

Amharic

ar

Arabic

bn

Bangla / Bengali

bo

Tibetan

bs

Bosnian

cs

Czech

de

German

el

Greek

es

Spanish

es-419

Spanish (Latin America)

fa

Persian / Farsi

fa-AF

Dari

fil

Filipino (Tagalog)

fj

Fijian

fr

French

fr-CA

French (Canada)

gu

Gujarati

haw

Hawaiian

he

Hebrew

hi

Hindi

hmn

Hmong

hr

Croatian

ht

Haitian Creole

hy

Armenian

id

Indonesian

ilo

Iloko / Ilocano

it

Italian

iu

Inuktitut

ja

Japanese

km

Khmer

ko

Korean

lo

Lao

mi

Māori

mk

Macedonian

ml

Malayalam

mn

Mongolian

ms

Malay

mt

Maltese

my

Burmese

ne

Nepali

nl

Dutch

om

Oromo

pa

Punjabi

pl

Polish

ps

Pashto

pt

Portuguese

ro

Romanian

ru

Russian

si

Sinhala / Sinhalese

sk

Slovak

sm

Samoan

so

Somali

sr

Serbian

sv

Swedish

sw

Kiswahili / Swahili

ta

Tamil

te

Telugu

th

Thai

ti

Tigrinya

to

Tongan

tr

Turkish

uk

Ukrainian

ur

Urdu

vi

Vietnamese

zh-Hans

Chinese (Simplified)

zh-Hant

Chinese (Traditional)

🎯Key Actions

🎯Key Actions

Translations are automatically generated for your selected site languages using machine translation. If you would like to update specific phrases, you can submit a request to our Support team. Each phrase is treated as a unique content unit - if the same phrase appears in multiple locations across your site, any updates made will apply to all instances to ensure consistency.

This feature allows you to copy and share a URL that will take a user directly to a page that is translated in a certain language.

To copy the URL for a language, navigate to the project page, drop down the language selection drop down and right click on the language you want to copy the direct link from and select the option "Copy link address".



This will copy the URL that you can paste anywhere.



You can also manually create the URL, following the instructions below.



To do this you will need to manually add a 'parameter' at the end of a project URL:

Where:

  • {projectURL} - is the actual link to your project
  • ?ljs= - Language URL
  • ## - language code

You can find the language codes in the Languages list tab in this article.

Other information

Here's some other important information about the add-on:

  • You cannot edit translations of The Social Pinpoint interface itself (e.g. the hard-coded copy of a button element). If you need to update any of these translations, please contact support.
  • To ensure the integrity of the responses, all open-text contributions by your community (surveys, ideas, social map posts, etc.) that is in a language different from the system default will not be translated. We will provide the language the page was being viewed in to assist with understanding the Language usage.
  • Public content submitted by your participants can only be moderated in English. Content in any other language will be referred back to your for review and approval by our moderators.