The Social Pinpoint Learning Centre
The multilingual add-on for Social Pinpoint integrates Localize, a leading Translation Management System (TMS). This service lets you deliver your content in multiple languages so you can engage with your community regardless of the language they speak.
Localize leverages the speed and scalability of cutting-edge machine translation services such as Google Translate while also giving you full control over the translation process. It ensures you can deliver professional and accurate translations in an efficient way.
Key features of Localize available through the add-on include:
With the multilingual add-on, you nominate a set number of
languages for use on your site. These are usually the languages that
are most commonly used in your community, or used by a community segment
you're targeting.
automatic translations, you will need to use the Localize interface
which is separate from Social Pinpoint. Comprehensive help information
about the Localize TMS can be found on their Help Center.
Upon purchasing the add-on, we'll be setting it up on your Social Pinpoint site and provide your team (2 site admins) with access for Localize to manage your translations. During this process - we'll ask you to decide which languages you want installed, you must pick the languages that are available for either Google, Microsoft or Amazon on the machine translation language list.
We can enable the translation for your home page and site sub-pages. The translation functionality will need to be manually enabled by a site admin from the Project's Settings.
To enable a Project's translation:
💡NOTE: It is not possible to automatically enable translation for all your projects.
We want this to be a conscious decision as data will be shared with Localize about your projects.
The 2 site admins you've nominated will receive and email invitation to Localize once they've completed the sign-up process on Localize they should be able to access the dashboard for manage your translations.
Once successfully enabled, the content of your Social Pinpoint site will be pulled into the Localize TMS and automatically translated into your nominated languages. You will see a language picker active on your site that allows users to switch the language of the page.
If this does not work as expected, please contact log a support ticket for assistance.
You can manage your translations from the Localize dashboard. You'll need to log in using the credentials you chose during the setup process. Content from your Social Pinpoint site is converted into phrases in Localize. Phrases are small language units such as single sentences or paragraphs. Your phrases will be automatically translated into your nominated languages by the system. The purpose of the management interface is to enable, if desired, you to review and edit the machine translations.
Phrases are non-duplicative, so if you have the same phrase usedmultiple times on a page, or even across multiple pages, it will only
appear once in Localize. If you make a change to a phrase, your changes
will automatically be reflected in all instances of that phrase.
To see your phrases, click the 'Phrases' item in the Localize Dashboard. The 'Manage Phrases' panel shows your published phrases in a list on the right with the original language and the machine-generated translation below it.
In this case, the original language (English) is shown on the right, with the translated Swedish content sitting underneath. You can view the translated phrases by choosing a different language from the language selection panel to the left of the phrases.
You will likely have a lot of phrases in your Dashboard, so you'll need to learn how to navigate them. Phrases are shown in a paginated interface that you can navigate using the 'Previous' and 'Next' buttons.
Machine translations are not always perfect and while some use cases may accept a loss of accuracy, many organizations will want to review and edit machine translations.
If you find the automatic translations of your phrases need improvement, you'll need to manually edit them to improve their accuracy.
To edit your content, navigate to the phrase you want to edit. Then, select the target language from the language selection panel on the left-hand side.
Next, click 'Edit' and modify the translated content as desired. From here you can either publish your change to go live straight away or save it as 'Draft' and come back and finish it later.
Instead of logging into the Localize Dashboard to manage your translations, you can use the In-Context Editor extension for Google Chrome. This lets you edit your content in the context of your Social Pinpoint site, giving you an easier and more intuitive way to manage your translations.
With the Chrome browser and the plugin installed, you will need to log in to the Localize service. The In-Context Editor is an item in the Phrases menu on the left of the Dashboard (seen above). N.B. there are a few types of phrases that the In-Context Editor has trouble with, inside the Form Tool and other feedback tools, so we currently recommend you use the method above. If you choose to use the In-Context Editor and find a phrase you can't edit, try the Dashboard method above.
When clicked, the In-Context Editor will load your site. If it doesn't load your site, you may need to enter your site URL into the In-Context Editor's address bar at the top of the page (similar to your browser's address bar).
Inside the In-Content Editor view, you can select pieces of text, and the phrase pair will appear on the panel on the left. Then, like the previous editing system, you can click "Edit" in the lower right of the phrase and make manual edits to the translation, which can then be published, as seen below.
Language selection is made on the top left rather than by the bottom right, and selecting a new language will allow you to choose and edit translations in that language.
This feature allows you to create a URL that will take a user directly to a page that is translated in a certain language. To do this you will need to manually add a 'parameter' at the end of a project URL:
Where:
You can find the language codes in the Languages section from Localize's dashboard.
Here's some other important information about the add-on:
To further elevate and innovate our focus on creating the best-in-class software solution dedicated to community engagement, we have decided to rebrand The HiVE as Social Pinpoint with an exciting update to the Social Pinpoint brand to match!
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.
