Question & Answer is a powerful tool that allows users to ask detailed questions and receive official answers. It empowers users to reach out and engage with your project and allows you to position your organisation as responsive, informed and authoritative.
Questions are displayed as a list, with answered questions appearing with a tick. These answers are expandable, reducing visual clutter and enabling visitors to navigate long lists easier.
Rather than responding with a faceless official account, you can post responses from official representatives, each of which can have their own profile and avatar. These are displayed under the Who's Listening? tab.
On the back end, you can choose to add categories for questions, turn participant voting on, display respondent biographies and allow users to filter by category. From the front end, you can choose to answer questions or flag them as duplicates.
Viewing results and reports
You can access your results and view reports for a Q&A activity
by going to Dashboard --> Reports --> Results. Click the 'View
Results' link next to the relevant activity name to view the report.
Information in the report is filtered by the date range, which you can
adjust at the top-right of the report.
To get further information about any reporting metric, hover over the
question mark at the top-right of the reporting component to view a
description.
Summary
The 'Summary' section of the report provides the following information:
- Key statistics - shows a number of top-level metrics relating to the activity including:
- the number of contributions (questions) posted in the activity
- the number of unique contributors who asked at least one question
- the total number of questions asked in the activity
- the number of questions marked by admin users as duplicates
- the total number of times questions received a vote
- the average number of votes received per question
- the total number of views all questions received
- the average number of views received per question
- the total number of answers provided by admin users
- the total number of questions that remain unanswered by admin users
- the total number of times answers received a vote
- the average number of votes received per answer
- the average response time to answer a question.
- Sentiment - a bar chart showing the overall sentiment analysis of all posts in the
activity, classified as either 'positive', 'negative', 'neutral',
'mixed', or 'unclassified'. This information is determined by Site
Users by applying the text analysis tools.
- Tag word cloud
- a word cloud visualisation showing tag (theme) analysis of all post
content, with the size of each tag determined by the number of times the
tag was used. Tags used more frequently display at a larger size in
the word cloud than those used less frequently. This information is
determined by Site Users by applying the text analysis tools.
- Tag table
- a table showing the number of times (count) a tag was used in the tag
analysis and the percentage of times that tag was used as a proportion
of total tags.
- Question voting - a chart showing the overall
results of the voting activity on questions. The visualisation type will
depend on the voting method used in the activity (e.g. upvoting or upvoting/downvoting).
- Answer voting - a chart showing the overall
results of the voting activity on answers. The visualisation type will
depend on the voting method used in the activity (e.g. upvoting or upvoting/downvoting).
- Answers by respondents - a bar chart showing the number of answers provided by nominated respondents.
- Answer voting by respondents - a bar chart showing the average vote score received by respondents.
Featured contributions can also be added to the summary report by nominating them in the 'Analysis' section of the report. This will add the entire question and answer content to the report to highlight content that is particularly interesting, important or representative. Up to 20 contributions can be featured.
The summary report can
be exported as a PDF by clicking the 'Export' button at the top-right of
the page.
Overview
The
'Overview' section of the report includes high-level meta-information
about your activity including information about whether participants
were registered members or anonymous, when the activity occurred, what
devices and browsers were used by participants and a breakdown of
selected demographic information (for member participants only).
This report is standard across all participation tools. More information can be found in the Reporting section.
Data
The 'Data' section of the report includes the raw data collected through the activity, shown as a table and map.
The data table for the Q&A activity includes the following information:
- Contribution ID - a unique identifier for the post
- Date submitted - the date the post was made
- Question - The main question asked by a participant
- Question Details - Additional text added to the question by the participant to provide further information or context
- Category - the category nominated for the question as selected by the participant
- Question Upvotes - the number of upvotes a question received
- Question Downvotes - the number of downvotes a question received
- Flagged - whether the question has been flagged as inappropriate by other participants
- Answer - the response to the question provided by the admin user
- Answer Respondent - the name of the person who responded to the question
- Answer Upvotes - the number of upvotes an answer received
- Answer Downvotes - the number of downvotes an answer received.
Additional fields containing the personal information of the participant may also be appended to the data table.
Data
from the data table can be exported by clicking the 'Export' button at
the top-right of the page. Data can be exported as either CSV or XLSX.
Data can be filtered on a number of attributes by clicking the 'Show Filters' button at the top of the page and adjusting the values. Any filters applied to the data table will persist in the data export.