Feature overview

The Social Pinpoint is a unique platform with a broad range of tools and features. Before you start, let's take a look at the terminology used for different elements and actions and an overview of the features contained within.

Terminology

Term	Description
Project	A project is how we describe an individual online engagement or consultation. On The Social Pinpoint, projects act as sub-sites, with their own parent and project sub-pages. Projects are usually displayed in a list on the home page or 'projects' page if applicable.
Tag	‘Tag’ means to add keywords to help people searching for information. In web pages, tags indicate what should be displayed on the screen when the page loads.
Field	A field is the name of any element on a web page where you can enter data such as content or a tool.
Workflow	A workflow refers to an application which automates a process. Within The Social Pinpoint, the workflow refers to the automated process of approval of content.
Accessibility	Accessibility means that your site can be accessed by people with hearing, speech, sight or other impairments. Most Australian governments follow the WCAG.2 guidelines and all Social Pinpoint products are designed according to these guidelines.
Moderation	Moderation is the term used for act of ensuring community-driven content on your site stays within reasonable limits of respect and privacy. There are two main types of moderation: Pre-moderation – where someone checks all content from a community user before it is published. This means you are extra careful to ensure nothing undesirable is published. The downside is that it tends to make community members very irate that their comment can’t be seen immediately. They see this as an act of distrust or a sign that the system is not working correctly and will often refuse to engage further. Post-moderation – this takes place after a comment has been posted. Often, an external provider will monitor content and quickly remove content which falls outside the moderation guidelines. This allows conversations to take place in real time.
Favicon	A favicon is a file containing one or more small icons, associated with a particular website or web page.
Users	‘Users’, sometimes replaced with ‘community members’ or ‘customers’ is a commonly used term to refer to people who are ‘using’ your site.
Toolbar	The Toolbar appears when you are logged into the site with editing access, there will be a toolbar on the top of the page that contains buttons such as “Edit”, “Settings”, “Tools”, etc. This toolbar is used to add content and edit the way your site appears.
Blocks or ‘Tools’	Blocks or Tools are the names given to the elements in the Toolbox (e.g. content, forum, image).
Block area	This is the name of an area that contains multiple blocks/tools.
Content area	This is where content such as tools are placed into the blocks.
Header	The top section of a project page. The title and description of the page is placed here and is usually an image banner.
Footer	The banner at the bottom of the page.

Features

Feature	Description	Core	Extra
Project and consultations
Project Launch Wizard	Quickly setup a project using a simple and intuitive wizard that presents the user with a sequence of customisable fields and attributes.	X
Multi-page projects	Add multiple pages to your site and projects to create a heirarchy of content and a more in-depth engagement site.	X
Project Tags	Tag your projects with attributes such as categories and locations.	X
Project Status	Easily define whether a project is Open (for consultation), active (and still being updated) or closed (past project).	X
Private consultations	Set up private projects that are only visible to invited users.	X
Client comment distinction	Admin/Project Manager comments are made distinct from community comments	X
Project management
Multi-author support	Allow Site Admins to give multiple users permission to edit projects across the site (excludes concurrent editing of same page). Users can be assigned as either Project Managers or Project Authors.	X
Approvals workflow	Setup custom workflows between users or user groups to ensure changes are reviewed by the appropriate party prior to publishing.	X
Project drafts	Work on adding and refining the content of a project page in draft mode until you are ready to publish the project to the public. This draft mode applies to projects that have never been published as well as previously published projects which require updates.	X
Versioning	Comprehensive versioning system with comments that keeps track of all past versions of projects and pages.	X
Email notifications	The Platform can send automatic emails on certain actions.	X
Content Creation
In-page editing	In-page editing allows users to edit and manage content right in the page using a ‘drag and drop editor’.	X
WYSIWYG content editor	Stands for What You See Is What You Get. Users are able to edit content inline using common word processor tools and see what the end result will look like while the content is being created.	X
Drag and Drop content	Easily pull tools from the toolbox onto the page and arrange them within the project canvas.	X
Fine-grain tool settings	Configure each tool against a number of parameters using a simple and intuitive user interface.	X
Participation Tools
Form Builder	Build dynamic web forms and surveys that include a variety of question types (text area, dropdowns, radio buttons, check boxes, star ratings, etc.). The tool collects different quantitative and qualitative data.	X
Conversation	Allows flat or threaded discussions and qualitative comments that are visible to other users to be embedded anywhere on the page (equipped with up and down voting and social sharing capabilities). This tool can also be used for Guestbook functionality	X
Discussion Forum	Allows conversations to be grouped according to user-defined topics. This tool also displays the number of views, participants and comments made for each forum.	X
Quick Poll	Creates a simple polling tool allowing multiple choice questions and poll results to be displayed.	X
Social Map	Creates an interactive map with the ability for users to pin comments directly to the map and (optionally) see other user’s contributions. Categories can also be nominated by the user on submission.	X
Visioner	Allows users to submit short contributions (140 characters) to a simple question (usually a big picture idea) and displays results as a grid of attractive ‘post-it-notes’. User comments are then displayed publicly for other users to see with options to be made social with the ability for other users to up-vote or down-vote user contributions.	X
Question & Answer	Allows users to submit questions to nominated staff members or teams. Questions are displayed publicly for other users to see with options to be made social with the ability for other users to up-vote or down-vote user questions. Custom profiles can be created with avatars for responding to questions.	X
Fund It	Assign values to projects (using money or points) and have community members make decisions and trade-offs as to the priority of those projects given a budget constraint.	X
Gather	Allows visitors to respond to your call to action with pictures, videos and long form comments in a multimedia 'wall'. Custom categories can be added so responses can be filtered and sorted. Other visitors can leave comments on responses or 'like' them, allowing for highly social engagements.	X
Basic Tools
Content	Adds basic text, lists, links and in-line imagery along with formatting tools. It can also be used to add hyperlinks to other pages in your site, external websites, and documents, as well as adding inline images.	X
Heading	Creates clear section headings to your text and makes code accessible. The Heading Hierarchy setting in this tool adjusts their font size accordingly.	X
Image	Adds imagery to your site that can be opened into a pop-out display.	X
Quote	Highlights key facts or remarks by creating a visually-emphasised block quote. This tool provides a range of different quote display formats.	X
Divider	Creates a horizontal rule or space between blocks of content.	X
Button	Creates clear calls to action that stand out of the page and provide instruction to user to visit a page, a site or download an activity.	X
Feature Grid	Adds a grid of features comprised of image, heading and description to create a visual display of sub-pages, sections, documents, or other content.	X
Accordion	Allows content to be displayed in a collapsible 'accordion' like format allowing the user to drill down to find more detail.	X
Tabs	Lets content be tucked away into tab to make information more readable.	X
Media Tools
Gallery	Displays a list of images or videos that can then be clicked on to display in a slide show of lightboxes.	X
Slider	Displays an in-page, slideshow of images that scrolls on your site.	X
Video	Embeds a video player that can be optionally integrated with YouTube or Vimeo.	X
Swipe	Swipe lets users see interactive before and afters of photos, plans, maps and other drawings. Users can toggle between two images by swiping a slider control back and forth to let them see proposed changes.	X
Web Map	Creates an interactive webmap from spatial data that can be visually styled.	X

VR View	Displays dynamic, panoramic images. Visitors will be able to pan around the panorama to get a full 360 degree view. On mobile devices, the image can be panned simply by moving the phone around, or put into Virtual Reality mode and used with compatible VR goggles for an immersive, virtual experience.	X
Hotspot	An annotated image tool which allows you to display an image, plan, map or artist's impression and add animated 'hotspots' - customised glowing icons that can be opened to display a detailed explanation, image gallery and/or video.	X
HTML	A versatile tool that allows you to embed a range of third party tools, such as social media widgets, and other code elements.	X
Support Tools
Subscribe	Create an email subscription form and subscriber list and also the option to integrate with Mailchimp, Campaign Monitor or Vision6.	X
Newsfeed	Displays a list of all news (or blog) posts from your projects to keep your users/community in the loop. Allows for easy project updates.	X
Key Dates	Displays a calendar of events and other notable dates.	X
Events	Displays a list of events pages in a feed, each of which can contain details of the event, a map for the event menu, a call to action button, and content and participation tools for use before, during or after the event to keep participants engaged.	X
Timeline	Displays a chart of key stages along your project’s lifecycle. It provides a visual representation of the process.	X
Document Library	Displays links to important project documents (both Word and PDF) in an attractive list. These documents provide additional information or support for the project.	X
Key Links	Displays a list of associated references as web links.	X
FAQ	Displays a list of frequently asked questions and their responses. The FAQ tool can be adjusted to display a certain number of FAQs before a pop-up window appears.	X
Social Share	Creates the ability to share content via popular social networks such as Facebook, Twitter and LinkedIn.	X
Contact Us	Displays an attractively formatted display of contact details including phone, email and address.	X
Call To Action	Presents a block of colour or background image that is overlaid with a title, description and up to two action buttons that can be used to link to an internal page, external URL or file download.	X
Faces	Creates small 'feature vignettes' or avatars of people involved in the project. This tool will helps develop a more 'human connection' with your content.	X
Logo Splash	Displays an array of logos in an attractive way. This prevents the need to resize, orient and fit a group of logos onto the page in a way that doesn't take away from the important content.	X
*File Management*
File manager	Provides a common area in the dashboard that allows users to expertly manage their media files.	X
File sets	Helps organise files into sets to make them easier to find.	X
Bulk upload	Allows multiple files to be uploaded at one time.	X
Drag and drop upload	Files can simply be dragged from your desktop computer onto the platform for easy uploading.	X
Image editor	Built-in image editor that allows you to resize and crop imagery as well as apply filter presets.	X
Search and Discovery
Project Search	Allow users to quickly filter, search and discover projects easily based on project tags and keywords.	X
Sitewide Search	Sitewide search to allow user to search site for specific pages and content.	X
Custom pretty urls	Custom urls to make links more semantic and intuitive.	X
.xml sitemap	Improves site visibility to search engines helping to make content more discoverable.	X
SEO metatags	Allows users to add metadata to each page to facilitate search engine visibility.	X
Community user registration and management
User accounts	Creation of user accounts with username and password capabilities and configurable user attributes (e.g. postcode, age group etc).	X
User profiles	Ability to create customised public user profiles that display a participant's information.	X
Configurable registration sign-up form	Flexible user attribute model which enables easy configuration of required and non-required user attribute fields.	X
User login and signup using email or via social sign-in	Enable users to login and signup using their personal email account or via social sign-in (e.g. Facebook).	X
User notifications	Lets users know when other people have responded to a past comment.	X
Email verification	Optional email verification email sent to user during signup.	X
User community analytics	Displays analytics about the size, activity and health of your online community.	X
IP Blacklisting	Blocks nominated IP addresses from accessing the site.	X
User deactivation	Deactivates a current user and stops them from accessing the site.	X
Social Pinpoint Users
User Groups	Add users to global groups with an associated set of configurable permissions.	X
User Roles	Assign users to user roles with an associated set of configurable permissions on a per-project basis. Common User roles include Project Manager and Project Author.	X
The SPP user management	Allows Site Amins to edit and manage user licences for THE SPP across the site.	X
Moderation
Moderation Panel	Provides area in user dashboard to manage feedback. Facilitates the triage of comments via moderation tickets that can be actioned through the options - approve, reject or refer.	X
Moderation notifications	Sends automatic email notifications to the Client when feedback is referred and to the user when feedback has been rejected.	X
Pre and post moderation	Ability to change the moderation method from pre-screening to post-screening. Pre-screened contributions will not be publicly visible until they have been moderated. Post-moderation is recommended for most projects.	X
24/7 human moderation	Moderation of feedback within a 2-hour window by 3rd party human moderators.	X
Banned word filtering	Configure a customised list of banned words to prevent specified words in your user contributions from being published.	X
Reporting and Analytics
Event tracking	Web tracking on specific events which allows a detailed analysis into site visitation and user behaviour. Analytics generated at a sitewide or project level and filterable by date range.	X
Engagement analytics	Custom engagement-specific analytics to help you determine the effectiveness of your effort by measuring active and passive engagement.	X
Result reporting	Filter feedback results by project and tooltype and view tabulated results and details within the Platform.	X
Result export	One-click export of feedback results at a tool level, supplied as an .xls file to facilitate further analysis.	X
Design
Brand Integration	Ability to integrate branding requirements so that the site and project has a visual identity. Branding integration can range from layout, typography, colour and logos.	X
Multiple project templates	Ability to configure user-selectable project templates.	X
Sitewide logo	Add a unique sitewide logo.	X
Favicon	Add a personal favicon for display in web browsers.	X
Mobile ready	Responsive design that works across any device from desktops to tablets and phones.	X
Web Standards
Accessibility compliance	Designed themes, content and UI components to be accessible based on the WCAG 2.0 guidelines. By following these guidelines as closely as possible we have ensured our sites are usable to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.	X
Browser compatibility	Designed to degrade gracefully so that the service will still function in a variety of browsers as well as older browser versions.	X
System and Client Support
SaaS Model	Continuous updates to add new features and tools to your Service.	X
99.5% uptime	Service availability target for having site online.	X
Online helpdesk and ticketing	24/7 Helpdesk operating under predefined SLA (Service Level Agreement).	X
Integrations
eDM (Mailchimp, Campaign Monitor, Vision6)	Setup your engagement platform to integrate with third party eDM software either via the user registration process or the subscribe tool.	X
Site Management
Custom domain names	Setup on a custom domain name or use one of ours.	X
Multi-language support	Allows for multi-language sites to be setup (additional fees may apply).		X
Security, Privacy and Data Protection
SSL Compatibility	Add extra security to your site by enabling SSL (Certificate can be provided free of charge, otherwise it must be purchased separately). This ensures all communications to and from the platform will be encrypted and secured using HTTPS.	X
In-country hosting	Secure data hosting in your country of choice.	X
Regular data backups	The Platform will be protected by backups complying with a number of daily, weekly and monthly rolling backup schedules.	X
Audit trail	Includes detailed security logs which record activity on site including web page access and exceptions.	X
Login history	Track login history of users.	X

Version 2.0 - Effective from September 2021

This Privacy Policy describes how Social Pinpoint Pty Ltd (“Social Pinpoint”, “we”, “us” or “our”) (ABN: 79 164 471 425) collects, protects, discloses, stores and uses your personal information through its provision of online software applications and other digital products (the “Software”) and services (together, the “Services”).

Our Software is operated by an external operator (the “Operator”) who licences the Software from Social Pinpoint and may, from time to time, collect information for various reasons outlined in their Privacy Policy, Privacy Statement, or any other applicable Agreement. You should check these documents and ensure you are comfortable with how the Operator will collect and handle your personal information.

This Privacy Policy has been prepared to take into account the following privacy laws:

Australia - Privacy Act 1988 (Cth) (“Privacy Act") and the Australian Privacy Principles (“APPs"). See Appendix 1 for Privacy Act and APP specific provisions.
Canada - The Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).
European Union - General Data Protection Regulation 2016/679 (“GDPR”). See Appendix 2 for GDPR specific provisions.
New Zealand - Privacy Act 1993.

If the Operator is a government entity or located in another jurisdiction, we may also contractually agree to comply with additional privacy laws.

What information is collected?

Personal Information

Customers:

In providing its Services, the type of personal information collected by Social Pinpoint may include (but may not be limited to) the following types of information, when this information is shared:

Your name
Email address
Phone number
The organisation you work for
Your job title
Your preferences and opinions with respect to the Services
Details of the Services requested by you and provided to you and Social Pinpoint’s response to you, including with respect to any support requests
Any feedback you provide to Social Pinpoint, including in any feedback surveys
Your IP address
Other unique ID numbers
Any other personal information requested by Social Pinpoint and/or provided to Social Pinpoint by you or by a third party.

Users of our Services:

The Operator may collect a range of personal information from you when you use our Services (whether as a staff admin user for the Operator or as a visitor to the Operator’s website), depending on their specific requirements and needs. Personal information may be collected in a range of ways including through a registration process or through various activities and interactions on the site.

The type of personal information collected will vary between Operators and may include (but may not be limited to) the following types of information, when this information is shared:

Your name
Email address
Username
Profile picture
Phone number
Your IP address
User-agent string
Other unique ID numbers
Social network account IDs
Physical address, postcode, or other locational attributes
Demographic information such as age, gender, etc.
Information about your preferences
Your recorded thoughts, ideas, opinions, etc. as expressed by you. This may include sensitive information if you provide political opinions.

You will need to check the Privacy Policy of the Operator to confirm what personal information is collected.

Where an Operator collects your personal information, this personal information may also be collected and accessed by Social Pinpoint in fulfilling our duties and responsibilities to the Operator and to internally analyse and improve our Services and Software.

Cookie Policy

Our websites use cookies to record and log data. We use both session-based and persistent cookies, dependent upon how you use or interact with our websites.

Cookies are small data files sent by us to your computer, or from your computer or mobile device to us each time you visit our website. They are unique to you or your web browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them, or until they expire.

When you use one of our websites, we may use technologies such as cookies to store information about your visit. If you have provided us with personal information, cookies may be associated with this information.

We use this information to better understand how people use our websites, to improve our products, to ensure that we give you the best experience we can, to detect fraud or abuse and to help our customers learn about which engagements and content most matter to their communities.

If you do not wish to have cookies enabled, or wish to be notified of their use, most modern browsers will allow you to adjust this in the settings. Please note that disabling the use of cookies on our software may result in restricted/impacted functionality, and you may not be able to take full advantage of the service.

We use the following categories of cookies on our sites:

Necessary cookies

These cookies are essential to enable you to browse around our websites and use its features. Without these cookies, functionality related to certain tools and accessing secure areas of the site could not be provided.

Preferences cookies

Also known as “functionality cookies,” these cookies allow a website to remember the choices you have made in the past, like what language you prefer or what your username and password is so that you can automatically log in next time.

Statistical cookies

Also known as “performance cookies,” these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. The purpose of this information is to help understand how users are engaging with the website and to improve website functions.

Operators may also use cookies on our Software. Operators are responsible for notifying you of the cookies they use and how you can control which cookies are enabled.

Links

This Privacy Policy does not apply to third party websites or digital services which may be linked to content published by either Social Pinpoint or the Operator. We recommend you read the privacy statement of the relevant service when you access these third party sites.

How do we use your information?

Customers:

Social Pinpoint may use information it collects (personal or otherwise) in order to:

provide our Services to you
allow you to access our Software
send you updates and information where you have consented or would reasonably expect to receive them
respond to your enquiries
to request your feedback
maintain our licenced Software
for internal record keeping, administrative, invoicing and billing purposes
detect and rectify fraud or other behavior that violates any terms of use
comply with our contractual or legal obligations and resolve any disputes that we may have
conduct de-identified research, analytics and business development
improve our Services, Software and our website
if otherwise required or authorised by law

Users of our Services:

Social Pinpoint may access and use the information collected by the Operator (personal or otherwise) in order to:

allow you to access our Software
respond to your enquiries
maintain our licenced Software
detect and rectify fraud or other behaviour that violates any terms of use
respond to service requests from the Operator
comply with our contractual or legal obligations and resolve any disputes that we may have
monitor sites to ensure adequate safety and security
conduct de-identified research, analytics and business development
improve our Software and services
if otherwise required or authorised by law

How do we protect your information?

Social Pinpoint takes the privacy of your information very seriously, and we use industry standard practices to keep your data safe and secure.

How do we disclose your personal information?

Customers:

In providing the Services, our Software and our website Social Pinpoint may disclose your personal information to:

our third party helpdesk management provider for customer support tickets
our third party email management system to send email updates and notifications
our employees, contractors and/or related entities
our existing or potential agents or business partners
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
any other third parties as required or permitted by law, such as where we receive a subpoena

Users of our Services:

In providing the Services and our website, Social Pinpoint may disclose your personal information to:

our third party email management system to send email updates and notifications
our third party authentication and authorisation provider for our Software, if enabled
other third party service providers for the management of security, fraud detection, internal logs, basemaps and geocoding services, content moderators, graphic providers, web mapping tools and software which allows for the functionality of a browser
Social media sites when you choose to share content or authenticate your user account through them
any other third parties as required or permitted by law, such as where we receive a subpoena

Contact us

To contact us about our Privacy Policy, compliance with any applicable privacy laws, or to modify or delete your personal data, please email our Privacy Officer at: info@socialpinpoint.com

The Privacy Officer will review all messages received and respond to each message upon due consideration. We may require further information to respond to your message, or may refer you to the Operator when appropriate.

Changes to this Policy

We reserve the right to modify this policy from time to time, at our sole discretion. If we make a material change to the Privacy Policy we will notify you and the modified policy shall be effective once we notify you of the change. If we do not make any material amendments then we will post the modified policy on our website and it shall be effective once posted. We recommend that you regularly check our website to make sure you are aware of our most up-to-date policy.

Appendix 1 – The Privacy Act and the APPs

The Privacy Act and the APPs set out the core requirements for the protection of personal information in Australia. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions

How do I access, change or delete my personal information?

In some cases you may be able to access and correct your personal information by logging into your account (if the Software provides this functionality), where you can update your personal details.

You may also request a copy of, changes to, or deletion of, the personal information we hold, and we will act on this request within a reasonable period of time unless we are legally permitted to refuse to do so, in which case we will provide you with details of our refusal in writing.

Before acting on your request we may be contractually required to provide notification to or seek the consent of the Operator.

Social Pinpoint will endeavour to respond to your request or inquiry within 30 days.

How do I make a complaint?

If you wish to make a complaint, please contact us using the details in the contact section above and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response you also have the right to contact the Office of the Australian Information Commissioner.

Will my personal information be transferred overseas?

Where we disclose your personal information to third parties in our Privacy Policy, these third parties may store, transfer or access personal information outside of Australia, including but not limited to the United States of America and the Philippines.

We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles or we will take such steps as are reasonable in the circumstances to ensure the third party protects your personal information in accordance with the Australian Privacy Principles.

Appendix 2 – The GDPR

Under the GDPR individuals located in the EU have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix sets out the additional rights we give to individuals located in the EU when we sign a GDPR compliant data processing agreement with an Operator, including how we process personal information lawfully, transparently and fairly. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.

What personal information is relevant?

This Appendix applies to the personal information set out in the Privacy Policy above where we sign a GDPR compliant data processing agreement with an Operator. This includes any sensitive information also listed in the Privacy Policy above which is known as ‘special categories of data’ under the GDPR.

Our commitment to you

Your personal information will:

be processed lawfully, fairly and in a transparent manner by us;
only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to rectify any of your personal information);
be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal information was collected or required by an applicable controller; and
be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.

How do we process personal information?

If the GDPR applies and we act as a controller, we must have a legal basis to process your personal information. We will process your personal information in accordance with the following legal bases:

Legitimate interests: We will process your personal information for our legitimate interests to allow you to access and use our website, to send you marketing content we think may be of interest to you, to contact you if you leave your contact details with us or if you otherwise initiate contact with us, to review and improve our Services and for our internal business purposes.
Performing a contract: We will rely on performing a contract to process your personal information where we are preparing to enter into a contract with you or we are carrying out our obligations under a contract with you, including where you have entered into a contract with us for our Services or the licensing of our Software.
Legal obligation: We will rely on a legal obligation to process your personal information where we are subject to a legal obligation, including to respond to any illegal activity and for taxation purposes.
Consent: If we need to rely on consent, we will ask for consent to process any of your personal information for that specific purpose before we process your personal information for that purpose.

Upon written request, we may provide you with a list of the third parties we use to process your personal information and the locations of those third parties.

Data retention

If the GDPR applies or we have signed a GDPR compliant data processing agreement, and we act as a processor:

We will only retain your personal information in accordance with the controller’s instructions and we will delete or return your personal information to the controller in accordance with the terms of the applicable data processing agreement.

If the GDPR applies and we act as a controller:

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see ‘access, erasure and data portability’ below for further information.

In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for analytics, research or statistical purposes in which case we may use this anonymised information indefinitely without further notice to you.

Data transfers

The countries to which we send data for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:

we will perform those transfers in accordance with the requirements of the GDPR (for example, by using the Standard Contractual Clauses as a safeguard); and
we will protect the transferred personal information in accordance with the Privacy Policy, as supplemented by this Appendix.

Countries to which we may transfer personal data include Australia, the Philippines and the United States of America.

Extra rights for EU individuals

Objecting to processing:

You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.

Restricting processing:

You have the right to request that we restrict the processing of your personal information if:

you are concerned about the accuracy of your personal information
you believe your personal information has been unlawfully processed
you need us to maintain the personal information solely for the purpose of a legal claim
we are in the process of considering your objection in relation to processing on the basis of legitimate interests

Access, erasure and data portability:

You may have the right to request details of the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.

Rectification:

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.

Note that if we are acting as a processor of your personal information, before acting on a rights request we will need to seek the instructions of the relevant Operator.

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The Social Pinpoint Learning Centre

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From the Blog

The HiVE rebrands to Social Pinpoint

When to Evaluate Your Community Engagement Project

How to Develop a Community Engagement Action Plan