The Social Pinpoint is a unique platform with a broad range of tools and features. Before you start, let's take a look at the terminology used for different elements and actions and an overview of the features contained within.

Terminology

Term
Description
Project
A project is how we describe an individual online engagement or consultation. On The Social Pinpoint, projects act as sub-sites, with their own parent and project sub-pages. Projects are usually displayed in a list on the home page or 'projects' page if applicable.
Tag
‘Tag’ means to add keywords to help people searching for information. In web pages, tags indicate what should be displayed on the screen when the page loads.
Field
A field is the name of any element on a web page where you can enter data such as content or a tool.
Workflow
A workflow refers to an application which automates a process. Within The Social Pinpoint, the workflow refers to the automated process of approval of content.
Accessibility
Accessibility means that your site can be accessed by people with hearing, speech, sight or other impairments. Most Australian governments follow the WCAG.2 guidelines and all Social Pinpoint products are designed according to these guidelines.
Moderation
Moderation is the term used for act of ensuring community-driven content on your site stays within reasonable limits of respect and privacy.

There are two main types of moderation:


  • Pre-moderation – where someone checks all content from a community user before it is published. This means you are extra careful to ensure nothing undesirable is published. The downside is that it tends to make community members very irate that their comment can’t be seen immediately. They see this as an act of distrust or a sign that the system is not working correctly and will often refuse to engage further.
  • Post-moderation – this takes place after a comment has been posted. Often, an external provider will monitor content and quickly remove content which falls outside the moderation guidelines. This allows conversations to take place in real time.
Favicon
A favicon is a file containing one or more small icons, associated with a particular website or web page.
Users
‘Users’, sometimes replaced with ‘community members’ or ‘customers’ is a commonly used term to refer to people who are ‘using’ your site.
Toolbar
The Toolbar appears when you are logged into the site with editing access, there will be a toolbar on the top of the page that contains buttons such as “Edit”, “Settings”, “Tools”, etc. This toolbar is used to add content and edit the way your site appears.
Blocks or ‘Tools’
Blocks or Tools are the names given to the elements in the Toolbox (e.g. content, forum, image).
Block area
This is the name of an area that contains multiple blocks/tools.
Content area
This is where content such as tools are placed into the blocks.
Header
The top section of a project page. The title and description of the page is placed here and is usually an image banner.
Footer
The banner at the bottom of the page.

Features

Feature

Description

Core

Extra

Project and consultations

Project Launch Wizard

Quickly setup a project using a simple and intuitive wizard that presents the user with a sequence of customisable fields and attributes.

X


Multi-page projects

Add multiple pages to your site and projects to create a heirarchy of content and a more in-depth engagement site.

X


Project Tags

Tag your projects with attributes such as categories and locations.

X


Project Status

Easily define whether a project is Open (for consultation), active (and still being updated) or closed (past project).

X


Private consultations

Set up private projects that are only visible to invited users.

X


Client comment distinction

Admin/Project Manager comments are made distinct from community comments

X


Project management

Multi-author support

Allow Site Admins to give multiple users permission to edit projects across the site (excludes concurrent editing of same page). Users can be assigned as either Project Managers or Project Authors.

X


Approvals workflow

Setup custom workflows between users or user groups to ensure changes are reviewed by the appropriate party prior to publishing.

X


Project drafts

Work on adding and refining the content of a project page in draft mode until you are ready to publish the project to the public. This draft mode applies to projects that have never been published as well as previously published projects which require updates.

X


Versioning

Comprehensive versioning system with comments that keeps track of all past versions of projects and pages.

X


Email notifications

The Platform can send automatic emails on certain actions.

X


Content Creation

In-page editing

In-page editing allows users to edit and manage content right in the page using a ‘drag and drop editor’.

X


WYSIWYG content editor

Stands for What You See Is What You Get. Users are able to edit content inline using common word processor tools and see what the end result will look like while the content is being created.

X


Drag and Drop content

Easily pull tools from the toolbox onto the page and arrange them within the project canvas.

X


Fine-grain tool settings

Configure each tool against a number of parameters using a simple and intuitive user interface.

X


Participation Tools

Form Builder

Build dynamic web forms and surveys that include a variety of question types (text area, dropdowns, radio buttons, check boxes, star ratings, etc.). The tool collects different quantitative and qualitative data.

X


Conversation

Allows flat or threaded discussions and qualitative comments that are visible to other users to be embedded anywhere on the page (equipped with up and down voting and social sharing capabilities). This tool can also be used for Guestbook functionality

X


Discussion Forum

Allows conversations to be grouped according to user-defined topics. This tool also displays the number of views, participants and comments made for each forum.

X


Quick Poll

Creates a simple polling tool allowing multiple choice questions and poll results to be displayed.

X


Social Map

Creates an interactive map with the ability for users to pin comments directly to the map and (optionally) see other user’s contributions. Categories can also be nominated by the user on submission.

X


Visioner

Allows users to submit short contributions (140 characters) to a simple question (usually a big picture idea) and displays results as a grid of attractive ‘post-it-notes’. User comments are then displayed publicly for other users to see with options to be made social with the ability for other users to up-vote or down-vote user contributions.

X


Question & Answer

Allows users to submit questions to nominated staff members or teams. Questions are displayed publicly for other users to see with options to be made social with the ability for other users to up-vote or down-vote user questions. Custom profiles can be created with avatars for responding to questions.

X


Fund It

Assign values to projects (using money or points) and have community members make decisions and trade-offs as to the priority of those projects given a budget constraint.

X


Gather

Allows visitors to respond to your call to action with pictures, videos and long form comments in a multimedia 'wall'. Custom categories can be added so responses can be filtered and sorted. Other visitors can leave comments on responses or 'like' them, allowing for highly social engagements.

X


Basic Tools

Content

Adds basic text, lists, links and in-line imagery along with formatting tools. It can also be used to add hyperlinks to other pages in your site, external websites, and documents, as well as adding inline images.

X


Heading

Creates clear section headings to your text and makes code accessible. The Heading Hierarchy setting in this tool adjusts their font size accordingly.

X


Image

Adds imagery to your site that can be opened into a pop-out display.

X


Quote

Highlights key facts or remarks by creating a visually-emphasised block quote. This tool provides a range of different quote display formats.

X


Divider

Creates a horizontal rule or space between blocks of content.

X


Button

Creates clear calls to action that stand out of the page and provide instruction to user to visit a page, a site or download an activity.

X


Feature Grid

Adds a grid of features comprised of image, heading and description to create a visual display of sub-pages, sections, documents, or other content.

X


Accordion

Allows content to be displayed in a collapsible 'accordion' like format allowing the user to drill down to find more detail.

X


Tabs

Lets content be tucked away into tab to make information more readable.

X


Media Tools

Gallery

Displays a list of images or videos that can then be clicked on to display in a slide show of lightboxes.

X


Slider

Displays an in-page, slideshow of images that scrolls on your site.

X


Video

Embeds a video player that can be optionally integrated with YouTube or Vimeo.

X


Swipe

Swipe lets users see interactive before and afters of photos, plans, maps and other drawings. Users can toggle between two images by swiping a slider control back and forth to let them see proposed changes.

X


Web Map

Creates an interactive webmap from spatial data that can be visually styled.

X




VR View

Displays dynamic, panoramic images. Visitors will be able to pan around the panorama to get a full 360 degree view. On mobile devices, the image can be panned simply by moving the phone around, or put into Virtual Reality mode and used with compatible VR goggles for an immersive, virtual experience.

X


Hotspot

An annotated image tool which allows you to display an image, plan, map or artist's impression and add animated 'hotspots' - customised glowing icons that can be opened to display a detailed explanation, image gallery and/or video.

X


HTML

A versatile tool that allows you to embed a range of third party tools, such as social media widgets, and other code elements.

X


Support Tools

Subscribe

Create an email subscription form and subscriber list and also the option to integrate with Mailchimp, Campaign Monitor or Vision6.

X


Newsfeed

Displays a list of all news (or blog) posts from your projects to keep your users/community in the loop. Allows for easy project updates.

X


Key Dates

Displays a calendar of events and other notable dates.

X


Events

Displays a list of events pages in a feed, each of which can contain details of the event, a map for the event menu, a call to action button, and content and participation tools for use before, during or after the event to keep participants engaged.

X


Timeline

Displays a chart of key stages along your project’s lifecycle. It provides a visual representation of the process.

X


Document Library

Displays links to important project documents (both Word and PDF) in an attractive list. These documents provide additional information or support for the project.

X


Key Links

Displays a list of associated references as web links.

X


FAQ

Displays a list of frequently asked questions and their responses. The FAQ tool can be adjusted to display a certain number of FAQs before a pop-up window appears.

X


Social Share

Creates the ability to share content via popular social networks such as Facebook, Twitter and LinkedIn.

X


Contact Us

Displays an attractively formatted display of contact details including phone, email and address.

X


Call To Action

Presents a block of colour or background image that is overlaid with a title, description and up to two action buttons that can be used to link to an internal page, external URL or file download.

X


Faces

Creates small 'feature vignettes' or avatars of people involved in the project. This tool will helps develop a more 'human connection' with your content.

X


Logo Splash

Displays an array of logos in an attractive way. This prevents the need to resize, orient and fit a group of logos onto the page in a way that doesn't take away from the important content.

X


File Management

File manager

Provides a common area in the dashboard that allows users to expertly manage their media files.

X


File sets

Helps organise files into sets to make them easier to find.

X


Bulk upload

Allows multiple files to be uploaded at one time.

X


Drag and drop upload

Files can simply be dragged from your desktop computer onto the platform for easy uploading.

X


Image editor

Built-in image editor that allows you to resize and crop imagery as well as apply filter presets.

X


Search and Discovery

Project Search

Allow users to quickly filter, search and discover projects easily based on project tags and keywords.

X


Sitewide Search

Sitewide search to allow user to search site for specific pages and content.

X


Custom pretty urls

Custom urls to make links more semantic and intuitive.

X


.xml sitemap

Improves site visibility to search engines helping to make content more discoverable.

X


SEO metatags

Allows users to add metadata to each page to facilitate search engine visibility.

X


Community user registration and management

User accounts

Creation of user accounts with username and password capabilities and configurable user attributes (e.g. postcode, age group etc).

X


User profiles

Ability to create customised public user profiles that display a participant's information.

X


Configurable registration sign-up form

Flexible user attribute model which enables easy configuration of required and non-required user attribute fields.

X


User login and signup using email or via social sign-in

Enable users to login and signup using their personal email account or via social sign-in (e.g. Facebook).

X


User notifications

Lets users know when other people have responded to a past comment.

X


Email verification

Optional email verification email sent to user during signup.

X


User community analytics

Displays analytics about the size, activity and health of your online community.

X


IP Blacklisting

Blocks nominated IP addresses from accessing the site.

X


User deactivation

Deactivates a current user and stops them from accessing the site.

X


Social Pinpoint Users

User Groups

Add users to global groups with an associated set of configurable permissions.

X


User Roles

Assign users to user roles with an associated set of configurable permissions on a per-project basis. Common User roles include Project Manager and Project Author.

X


The SPP user management

Allows Site Amins to edit and manage user licences for THE SPP across the site.

X


Moderation

Moderation Panel

Provides area in user dashboard to manage feedback. Facilitates the triage of comments via moderation tickets that can be actioned through the options - approve, reject or refer.

X


Moderation notifications

Sends automatic email notifications to the Client when feedback is referred and to the user when feedback has been rejected.

X


Pre and post moderation

Ability to change the moderation method from pre-screening to post-screening. Pre-screened contributions will not be publicly visible until they have been moderated. Post-moderation is recommended for most projects.

X


24/7 human moderation

Moderation of feedback within a 2-hour window by 3rd party human moderators.

X


Banned word filtering

Configure a customised list of banned words to prevent specified words in your user contributions from being published.

X


Reporting and Analytics

Event tracking

Web tracking on specific events which allows a detailed analysis into site visitation and user behaviour. Analytics generated at a sitewide or project level and filterable by date range.

X


Engagement analytics

Custom engagement-specific analytics to help you determine the effectiveness of your effort by measuring active and passive engagement.

X


Result reporting

Filter feedback results by project and tooltype and view tabulated results and details within the Platform.

X


Result export

One-click export of feedback results at a tool level, supplied as an .xls file to facilitate further analysis.

X


Design

Brand Integration

Ability to integrate branding requirements so that the site and project has a visual identity. Branding integration can range from layout, typography, colour and logos.

X


Multiple project templates

Ability to configure user-selectable project templates.

X


Sitewide logo

Add a unique sitewide logo.

X


Favicon

Add a personal favicon for display in web browsers.

X


Mobile ready

Responsive design that works across any device from desktops to tablets and phones.

X


Web Standards

Accessibility compliance

Designed themes, content and UI components to be accessible based on the WCAG 2.0 guidelines. By following these guidelines as closely as possible we have ensured our sites are usable to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.

X


Browser compatibility

Designed to degrade gracefully so that the service will still function in a variety of browsers as well as older browser versions.

X


System and Client Support

SaaS Model

Continuous updates to add new features and tools to your Service.

X


99.5% uptime

Service availability target for having site online.

X


Online helpdesk and ticketing

24/7 Helpdesk operating under predefined SLA (Service Level Agreement).

X


Integrations

eDM (Mailchimp, Campaign Monitor, Vision6)

Setup your engagement platform to integrate with third party eDM software either via the user registration process or the subscribe tool.

X


Site Management

Custom domain names

Setup on a custom domain name or use one of ours.

X


Multi-language support

Allows for multi-language sites to be setup (additional fees may apply).


X

Security, Privacy and Data Protection

SSL Compatibility

Add extra security to your site by enabling SSL (Certificate can be provided free of charge, otherwise it must be purchased separately). This ensures all communications to and from the platform will be encrypted and secured using HTTPS.

X


In-country hosting

Secure data hosting in your country of choice.

X


Regular data backups

The Platform will be protected by backups complying with a number of daily, weekly and monthly rolling backup schedules.

X


Audit trail

Includes detailed security logs which record activity on site including web page access and exceptions.

X


Login history

Track login history of users.

X