The Social Pinpoint Learning Centre
22 January 2024
Introducing Social Pinpoint's Community Trainingâan exclusive perk for our Premium subscribers, featuring expert SPP training tailored for all your users. Dive into monthly online sessions, each lasting an hour and a half, directly hosted on Teams by our product experts.
This year, we're elevating our training program by honing in on specific topics and tools every month. Our goal is to equip your teams with insights and practical applications that can be immediately applied to your upcoming projects. Explore the setup and best practices of different participation and content tools, enhancing and deepening your expertise.
Registration is exclusive to Premium and Enterprise subscribers. If you're not yet a Premium customer and wish to upgrade, or if you'd like to book individual sessions, reach out to your CSM for assistance.
Stay tuned for session announcements on the Learning Centre, or sign up to our email marketing list, and make 2024 your year of learning and growth.
Online engagement can get complicated, especially when it involves coordinating lots of people in your organisation. Training new staff on your engagement platform can feel like a full-time job in its own right.
To alleviate some of this pressure, this training program aims to support our customer's internal teams to learn Social Pinpoint. This program allows you to learn new skills and build on their community and stakeholder consultation expertise to improve their outcomes!
The program aims to make it easier for administrators to manage the growing complexity and demand for digital engagement while still providing consistent, high-quality training directly from our product specialists.
From June 2021, we're hosting regular monthly training sessions on Social Pinpoint and opening the doors to everyone in your organisation. That's right; there are no limits to how many sessions you can attend or even how many users you can send along (subject to session limits).
We plan on holding 10 online sessions per year, providing a specific topic of focus each month so your teams can learn the front-end, back-end and expand their insights with best practice and thought leadership. Session times will vary each month to account for users in different time zones.
The best part is that the training is free for all Premium and Enterprise subscribers* who will receive a 'Season Pass' to attend all sessions throughout the year.
If you're not yet a Premium Subscriber, discuss with your CSM about purchasing a Season Pass separately from your subscription or attend individual sessions at a per session rate.
We appreciate all of your feedback as we continue to build upon and refine our training program into the future.
In our first training for 2024, we kick off the year with a focus on integrating Accessibility into your projects. Drawing on best practice methods, we'll show you practical ways to optimise your accessibility using the tools
How do we combat consultation fatigue when our communities are burning out? In this session, we discuss the challenges of fatigue and provide practical ways to reduce consultation fatigue when managing engagement and improve community feedback.
In this session, we explore the importance of centralised information for effective engagement amidst multiple projects. Learn practical strategies for creating project hubs using different pages and tools, to help you effectively organise and communicate your projects, resourcing and information
To effectively engage and gain a deeper understanding of our communities, data is vital. In this session, we focus on the reporting features of SPP, with particular emphasis on the Assisted Analysis tool to make the most of your qualitative data.
Digital mapping is transforming the way we engage in place-based engagements. In this session, we focus on the Social Map and Web map, exploring ways to set up, manage and optimise your map to create highly engaging place-based projects.
Inject life into your projects and break rich content out of dry documents. In this session we explore ways to create visually rich, dynamic and interactive ways to bring your content to life using content tools including Facts, Video, Quote and Hotspots.
High quality engagement requires a nuanced and varied approach for different groups. In this session, we'll discuss best practice approaches and practical ways to approach engagement for different demographic groups
In this training session, we discuss how you can set up confidential, internal facing or targeted engagements using private and password protected projects. We'll explore the use case scenarios and best practice in the practical applications of these functionalities.
Great surveys are a delicate combination of art and science, whether you're gathering community feedback, planning an event, or revising policies. In this session, we'll cover survey best practice using the Form tool and strategies to improve your survey.
Incorporating community feedback into project engagement is crucial for building trust. In our last session for the year, we will discuss ways to use content tools to share insights and learnings and effectively close the loop.
In todayâs landscape, having an online community engagement platform is essential to connect with your residents, gather feedback, and involve members in decision-making. However, simply having a community engagement platform isnât enough. To make a real impact, you need to drive traffic to your engagement site, ensuring you hear from a diverse range of voices.
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.
