The Social Pinpoint sends a range of email notifications and auto-campaigns to your Site Users and online community. These are sent automatically when a certain event occurs in the system, such as a user resetting their password, or can be triggered by a Site User, such as notifying followers of a project update.

The content of an email notification or campaign is based on a pre-determined template. The content of these templates are generally static but may contain dynamic variables such as the project name, date, username, etc. Dynamic variables are indicated with two curly brackets, such as {{message}}.

Templates cannot currently be edited by the user, but we may be able to adjust them for you depending on your subscription level (please contact customer support).

You can read the default content of each of The SPP notifications and auto-campaigns below.


Premium subscribers can request the wording of their email templates be changed via the support channel. Upgrade your plan today!

Base Templates

This content will appear in all email notifications sent by the system.

This content is inserted into the footer area of all email templates:

This is not SPAM. You are receiving this message because you have submitted feedback or signed up to {{SITE_NAME}}.

This content is inserted into the footer area of all email templates that allow the user to opt-out of receiving them:

This is not SPAM. You are receiving this message because you have submitted feedback or signed up to {{SITE_NAME}}. If you think you have been sent this by mistake please contact us at. If you don't want to receive these emails from {{SITE_NAME}} in the future, please Unsubscribe.

Sitewide

These email notifications are sent when activity occurs at the sitewide level.

Subject: Your registration on {{SITE_NAME}} was successful!

Body:

Dear {{USER_NAME}},

Thank you for signing up to {{SITE_NAME}}.

We want to connect you with projects that matter to you.

View our website at {{SITE_URL}}

Regards

The {{SITE_NAME}} Team.

Subject: Reset your password

Body:

Hi {{uName}},

You recently requested to reset your password on your {{SITE_NAME}} account

Click the Link below to change it:

Reset Password

Subject: Your password for {{SITE_NAME}} has changed

Body:

Hi {{username}},

Your password for {{SITE_NAME}} has changed.

If you did not perform this action, you can recover access by entering your email address into the form at {{SITE_URL}}/login/forgot_password

Subject: {{SITE_NAME}} - Registration - A New User Has Registered

Body:

A new user has registered on your website - {{SITE_NAME}}

User Name: {{uName}}
Email Address: {{uEmail}}

You an view this user account here:

{{SITE_URL}}/index.php/dashboard/users/community/view/{{uID}}

Subject: You've been added as a user

Body:

You've been added as a user

A site administrator has added you as a site user on {{SITE_NAME}}.

You can log in using your email address and should reset your password for security purposes.

Subject: Verify your email address for {{SITE_NAME}}

Body:

Dear {{uName}},

Thank you for joining {{SITE_NAME}}!

We just need to confirm your email address in order to complete your registration.

Click the link below to verify your email address:

Verify Email

If you’re having problems, you can also paste the following URL into your browser: {{SITE_URL}}/login/v/{{uHash}}

Subject: {{SITE_NAME}} - Registration - Approval Required

Body:

A new user has registered on your website - {{SITE_NAME}}.

This account must be approved to become active and allow the user to log in.

User Name: {{uName}}
Email Address: {{uEmail}}

You can approve or remove this user account here:

{{SITE_URL}}/index.php/dashboard/users/community/view/{{uID}}

Subject: Your registration on {{SITE_NAME}} is pending approval

Body:

Dear {{uName}},

You have registered on {{SITE_NAME}}. Your account needs to be approved by the administrator before you can log in.

User Name: {{uName}}
Email Address: {{uEmail}}

You will receive an email once your account is approved.

Subject: Your registration on {{SITE_NAME}} has been approved!

Body:

Dear {{uName}},

Welcome to {{SITE_NAME}}.

Your registration has been approved. You can log into your new account here:

{{SITE_URL}}/login

Workflows

These notifications are sent when your Site Users are involved in the content approval process.

Subject: {{SITE_NAME}} - {{pageName}}

Body:

Dear {{uName}},

{{message}}

You can review, approve or deny all pending actions from here:

{{SITE_URL}}/index.php/dashboard/workflow/me

Subject: Changes are awaiting your review

Body:

Hi {{uName}},

Updates to a page have been submitted to you for review:

Submitter: {{initiator}}

Page name: {{pageName}}

Comments: {{comments}}

These changes require your approval before they go live.

You can review, approve or reject all pending actions in the workflow area of the Dashboard.

Subject: Your changes have been approved

Body:

Hi {{uName}},

Good news! Your changes to the {{pageName}} page have been approved by {{initiator}} and the new version is now live.


See the live version {{pageName}}.

Subject: Your changes have been rejected

Body:

Hi {{uName}},

Your proposed changes to the {{pageName}} page have been rejected by {{initiator}}.

The reason provided was:

{{comments}}


You can visit the page to make further changes.

Subject: {{SITE_NAME}} - {{pageName}} - Scheduled Version Published

Body:

Hi {{uName}},

Version {{pageVersion}} of {{pageName}} has been successfully published as scheduled.

You can view the page here:

{{SITE_URL}}{{pagePath}}

Projects

These notifications are sent when activity occurs at the project level.

Subject: You've been added to a project

Body:

You've been added to a project

{{author_name}} has added you to a new project on {{SITE_NAME}}.


You can now access the View {{project_name}} project.

Subject: New project launched on {{SITE_NAME}}

Body:

Hi {{username}},

A new project has launched on {{SITE_NAME}} that matches your interests:

This consultation relates to {{catName}}.

{{cvName}}

{{cvDescription}}

Learn more about the project {{SITE_URL_TEXT}}{{cPath}}

You have received this notification because you have opted to receive notifications when new projects are published that match your interests. Manage your interests and notification preferences in your user profile user profile.

Subject: Congrats! You are now following a new project

Body:

Hi {{uName}},

You are now following the {{PROJECT_NAME}} project on {{SITE_NAME}}. You will now receive notifications via email when new updates or events are added to the project.

To un-follow the project, click the ‘un-follow’ button on the project page or adjust your preferences in your user profile.

Subject: You have un-followed a project

Body:

Hi {{uName}},

You are no longer following the {{PROJECT_NAME}} project on {{SITE_NAME}}. You will not receive any further updates on this project.

If you change your mind, you can re-follow by clicking the ‘follow’ button again on the project page.

Subject: New update on the {{projectName}} project

Body:

Hi {{username}},

There is a new update on the {{projectName}} project on {{SITE_NAME}}

{{body_message}}

Read the full update {{SITE_URL_TEXT}}{{cPath}}


You have received this notification because you currently 'follow' this project. Manage your interests and notification preferences in your user profile

Subject: New update on the {{projectName}} project

Body:

Hi {{username}},

A new event has been announced for the {{project_name}} project that you're following:

Event title:

{{event_title}}

Event description:

{{event_description}}

Event date:

{{event_date}}

Event address:

{{event_address}}

To learn more about this event please visit the Event Page


You have received this notification because you currently 'follow' this project. Manage your interests and notification preferences in your user profile

Feedback

These notifications are sent when a participant leave's feedback via an engagement activity.

Subject: {{formName}} Form Submission

Body:

There has been a submission of the form {{formName}} through your {{SITE_NAME}} website.

{{content}}


To view all of this form's submissions, visit {{SITE_URL}}/index.php/dashboard/reports/forms_new/data/{{toolId}}

Subject: {{SITE_NAME}} - {{formName}}

Body:

Thank you for your submission of the form {{formName}} through {{SITE_NAME}}

{{content}}

Subject: New contribution received

Body:

{{poster}} has posted a new message to the conversation {{title}} through {{SITE_NAME}}

{{body}}

To moderate this submission, click here

Subject: Thanks for your contribution

Body:

Thanks for participating on {{SITE_NAME}}.

{{content}}

Here's a summary of your submission to the Gather activity.

{{title}}

{{description}}

Subject: Video review required

Body:

Someone has posted a video in the {{activityTitle}} activity. Our moderators do not review video content, so you'll need to determine whether the video is appropriate for your site.


See all the results for this activity in the Dashboard.

Subject: {{SITE_NAME}} - New Comment

Body:

Hi {{uName}},

A new comment has been posted on {{pageName}}:

{{username}} posted:

{{comment}}

{{submissionApproval}}

Subject: New contribution received

Body:

A new contribution has been made via the {{activityTitle}} Fund It activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: The following projects were funded:

{{projects}}

See all the results for this activity in the Dashboard

Subject: Thanks for your contribution

Body:

Thanks for participating on {{SITE_NAME}}.

{{content}}

Here's a summary of the projects you voted for:

{{projects}}

From a total budget limit of {{budgetLimit}}, you funded projects worth {{budgetSpent}}.

Subject: New contribution received

Body:

A new contribution has been made via the Visioner activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{submission}}

See all the results for this activity in the Dashboard.

Subject: New contribution received

Body:

A new contribution has been made via the {{mapTitle}} activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{submission}}


See all the results for this activity in the Dashboard

.

Subject: New contribution received

Body:

A new contribution has been made via the Q&A activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{title}}


See all the results for this activity in the Dashboard

Subject: {{SITE_NAME}} - Response received

Body:

Hi {{uName}},

{{respondent}} has posted an answer to a question you asked on {{pageName}}.


You can view the answer by clicking here

Subject: A contribution has been referred to you

Body:

Hi {{uName}},

A contribution on {{SITE_NAME}} has been referred to you by our moderators and requires further action. The details of the contribution are:

Username: {{username}}

Project Name: {{project}}

Contribution: {{submission}}

To see more details and approve or reject this contribution, visit the moderation area of the dashboard. While this contribution awaits further action, it has been unpublished from the site (if activity is post-moderated).

Subject: Your contribution has been removed or rejected

Body:

Hi {{username}},

A public contribution you made on {{SITE_NAME}} on the {{project}} project has been removed or rejected by our moderators. This may be because the contribution has violated our Moderation Policy or other terms of use.

The reason provided was: {{reason}}

The site is screened by our moderators to ensure a safe, focused and respectful environment for all users.

If you want to better understand this decision, or believe there may have been a mistake, please contact us at {{SITE_EMAIL}}.

Moderation

These notifications are sent when various actions occur within the moderation process.

Subject: New contribution awaiting moderation

Body:

{{poster}} has posted a new message to a conversation through {{SITE_NAME}}

Page Name: {{title}}

{{body}}

To moderate this submission, click here

Subject: New contribution awaiting moderation

Body:

A new contribution has been made via the Visioner activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{submission}}

{{submissionApproval}}

Subject: New contribution awaiting moderation

Body:

A new contribution has been made via the {{mapTitle}} activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{submission}}

{{submissionApproval}}

Subject: New contribution awaiting moderation

Body:

A new contribution has been made via the Q&A activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{title}}, {{description}}

{{submissionApproval}}

Subject: New contribution awaiting moderation

Body:

A new contribution has been made via the {{ActivityTitle}} activity on {{SITE_NAME}}:

Page Name: {{pageName}}

Username: {{username}}

Details: {{title}}, {{description}}

{{attachment}}

{{submissionApproval}}

Subject: New contribution awaiting moderation

Body:

A new comment has been posted on {{pageName}}:

{{username}} posted:

{{comment}}

{{submissionApproval}}

Other

These notifications are sent for various other purposes.

Subject: Subscription Notification

Body:

Hi {{uName}},

{{message}}

Notification variables

To publish this submission to the website, login via the dashboard here:

OR

The submission has been approved automatically. To moderate this submission, login via the dashboard here: