Social Map

The Social Map tool provides you the ability to create captivating, customisable maps for collecting location-based feedback from your participants.

By using interactive mapping, participants can respond to questions by 'pinning' their feedback on specific locations. A participant’s contribution consists of a qualitative comment and an (optional) image upload.

We are excited to introduce a new enhancement on the Social Map, the integration with the Form tool! With this, you can create forms directly within the Social Map tool and link them to specific marker categories. This empowers you to gather feedback that is tailored and relevant to each marker category, ensuring a more comprehensive understanding of your community's needs and preferences.

🖼️Example

Contributions in the activity are displayed publicly, allowing visitors to explore the map to view what others have shared.

Categories can be utilized to enhance the participants experience and gather more structured feedback. (i.e. issues, ideas, observations, etc.). Categories can then be customised with unique names, colours, icons, and prompting questions. When leaving a contribution, users are required to select which category they are responding to.

Data collected through the Social Map is stored in a spatial-format, facilitating easy mapping for visual representation and analysis. The stored data includes geographic x-y coordinates and a geo-coded 'address' that provides the nearest known address. This dual storage approach ensures that the feedback is not only visually represented on the map but also accessible for further analysis and insights.

⚙️Settings

Basic

Activity Status - this allows you to toggle the Social Map between an active (on) or inactive (off) state. When active, participants can engage with the map and contribute.
Activity Title - you can assign a distinctive title to the Social Map, which helps identify the activity in the Reporting area
Display Title - when selected, the Activity Question/title will be displayed to visitors. It should be noted that the Activity Title will also be used in the confirmation notification sent to any Contributors (if enabled), regardless of whether the ‘Display title’ option is selected.
Activity Description - provides a description that can be used to provide further information about the activity, including leaving internal notes to other Users.
Display Description - when selected, the description will be displayed to visitors.

Map Posts

Settings

Results Display - allows the public display of all Contributions. With this setting enabled, all Contributions made by participants will be viewable to all visitors. If disabled, participants will be able to make Contributions, but they will not be displayed on the map.
Map Posts - allows participants to leave a contribution on the map. With this setting turned off, participants cannot leave new posts, but may leave feedback via the voting/rating activity (if enabled).
Voting / Rating - allows participants to respond to map posts by casting a vote or rating. You can choose from five (5) voting/rating methods including upvoting, upvoting/downvoting, sentiment, traffic lights and star rating. The voting/rating component appears at the bottom of every post. The call to action prompt (i.e. how do you rate this?) is customisable and appears just above the rating component.

Markers

Marker Categories - sets a number of pre-defined categories that participants can choose from to classify their response. With this setting on, participants will be able to select from the list of categories when leaving their contribution. Categories can be assigned a unique name, colour and icon, which will be used as the pin marker colour on the map.

Information Markers

Settings

Form - If enabled participants will be able to complete a form if its attached to one category.
Voting / Rating - allows participants to cast a vote from the five (5) rating methods, and add a call to action prompt (i.e. "How do you rate this?") that appears above the rating component.

Markers

Marker Categories - is a pre-defined category that the user can choose to classify the information markers, this setting cannot be disabled and users can create as many marker categories as needed. A form can also be applied to the categories.
Marker Collection - allows the user to insert a marker on the map by clicking the precise location that you'd like the marker to be placed in or using the search field to place the pin at a specific address.

Forms

Submission Forms - allows you to create a survey form that is asked directly when a user makes a contribution.
- Public Answer - when enabled allows the answer to be shown publicly. Users will be informed their answer will be shown publicly.

Click here for more details on the Form tool

Map

Map Extent - defines the settings you want for the map's proper location and adjust how it looks, by adjusting the location's latitude, longitude parameters, bearing, pitch, and default zoom level
- Bearing - refers to the horizontal orientation
- Pitch - refers to the vertical orientation
- Zoom - refers to the level of magnification
- Draw Extent - allows you to lock the map extent preventing users from scrolling away
3D Perspective - Users also have the ability to set the default orientation of their maps. Users can now adjust the initial ‘pitch’ and ‘bearing’ of the maps to show 3D perspective views when the maps load and are viewed by Contributors. This will assist you in creating striking and impressive maps that show off Web Map’s 3D capabilities.
Base Maps - defines the ‘base map’ style that will appear on the map by default. Base maps styles can be selected from predefined services such as Google, or from third party services such as Mapbox, and provide the underlying base, spatial information for the activity. Multiple base maps can be selected, allowing visitors to change views. ‘Default Basemap’ requires you to select a default map to be displayed when the map first loads.

Location bookmarks - allows preset geographic locations for participants to choose from. This feature helps participants to navigate around the map to focus on key areas.
- For each bookmark, the location can be set by adding a specific address to the ‘Location’ field, which will be used as the map’s centrepoint.
- The bookmark can be positioned more accurately by adding x/y coordinates instead of an address

Layers

Add layer - allows spatial data layers to be added to the map to provide additional information and context. The map can display GeoJSON, Shapefile, Image, Custom or Mask layers. These layers can also be custom drawn or in the case of pins, dropped. To do this select Custom. The Mask option allows a spatial data layer to be applied to visually indicate the study area for the activity. The masking layer can also be used to restrict contributions to within the layer boundary.

Display

Map Post Marker Clustering - enable multiple map posts markers within the same location to be aggregated into a single marker. This removes visual clutter and and allows you to take a broader view of your map. Marker clustering doesn’t affect the data, its just a way of visually consolidating the markers in one place. This option can be easily enabled/disabled from the block settings any time.
Information Marker Clustering - similar to how the 'Map Post' are clustered except they cluster based on their own categories rather than all together.

Display Marker Location - determines whether the geocoded location of each map marker location is displayed publicly and whether it is shown as an approximate or precise location.
Map Height - sets the default height of the map as it appears to visitors. The height can be set from predefined height values:
- Small - 300px
- Medium - 420px
- Large - 540px
- Extra-large - 660px
Display Category Legend - automatically displays the category legend to visitors.
Centre Pin - allows the display of a static ‘pin’ at the address defined in the ‘Location’ field. This is used to provide a reference to visitors.
Scalebar - allows the display of a dynamic ‘scalebar’ element on the map that helps participants more accurately understand and measure distances.
Information Panel - displays contextual information to the mapping activity to provide users with background and context. You can add a title and content to the information panel
- Show on initial page load - sets the information panel to be displayed when the page is first loaded.
- Display category information - displays a list of all the categories used including the Info-Markers.
Custom Success Message - enables Users to set custom text for the success message that is displayed to a participant after they make a contribution.
Custom Button Text - enables Users to set custom text for the Social Map ‘add’ button. If this setting is turned ‘off’, the text on the button will default to read ‘Add Marker’. If the setting is turned ‘on’, custom text can be added by the user. Custom button text is limited to 30 characters.
Submission Counter Text - allows you to display a dynamic submission counter on the Social Map. By using the placeholder {TOTAL}, you can easily include the actual count in the text.

Advanced

Registration Required - determines whether visitors must be registered Members in order to participate in the activity. With this turned off, any visitor will be able to respond.
Mouse-Wheel Zoom - enables or disables the zooming of the map via a mouse-wheel when a mouse is positioned over the map by a visitor. This is automatically disabled on mobile devices.
Voting Results Display - allows the public display the voting/rating results. If disabled, participants will still be able to vote/rate, but they will not see it displayed on the contributions.
Instructions - provides standard written instructions on how to use the Social Map. A text editor is provided to customise this message.
Activate Anti-Spam - enables our Anti-Spam protection to prevent bots from submitting contributions. Enabling this option will require users to answer a reCAPTCHA before submitting their contribution.
Moderation Method - allows the moderation method to be changed between Post-moderation (default) and Pre-moderation. Adjusting the moderation method will override the Moderation Method settings set at the Sitewide level.
Self Moderation - By enabling self-moderation, your team will become solely responsible for moderating any public contributions. Social Pinpoint moderators will no longer be notified or able to view the contributions associated with this activity.

Notifications

Contribution Notifications - enables notification emails to be sent to nominated users when a Social Map submission is received.
Referral Notifications - sends an email notification to nominated Users when a contribution is referred to by the System Moderator.

🎯Key Actions

Key actions

With the Form integration, you can now seamlessly combine the power of Forms and the Social Map to collect a more comprehensive and relevant feedback from your users!

Here's quick way to add a Form survey to your Social Map:

Access the Forms tab by clicking on the text block icon while editing the Social Map.
Click on "Add Form" to create a form survey.
Give your Form a unique title by clicking on the pencil icon.
Build your survey form by simply dragging and dropping the questions/presets/content elements to the form element section.
After dragging it will open up the element editor and allow you to add descriptions, mark the question required, make them public answers, or even include images. Click "Save Element" when finished
You can continue adding elements to your structure, click here for a more detailed explanation of the elements available in the Form Editor.
To save your Form click "Save Form" and you can continue to edit the Social Map.

Please note as this is an integration of the Form tool, you can use

most of the features available to the Form tool like Logic and

Sections, see here for more details about the Form Logic & Section.

The Marker Category is now a required element for both the Map Posts and Information Markers, it can help categorise the data you are collecting in your engagement. In addition, create a richer mapping experience and facilitate the analysis of feedback.

Categories allows your participants to choose from your pre-defined list (i.e. Issues, Ideas, Opportunities, etc) to classify their contributions as well as cater your form questions to the category they selected. You can link different forms to different Marker Categories.

You can add your own categories to the map (we recommend not using more than five) and give them a unique colour and icon.

Adding Map Post Categories

Navigate to 'Map Post icon' and then to the 'Markers tab'.
Select 'Add Category'
Fill in the details of your category 'Name, Description, and Form you wish to attach'
💡 User Tip: You must create a Form question in order to create a marker category.
You can style the marker (how it will appear on the map) by changing its icon, colours, or optionally choose an icon from our icon library!
Select the blue ‘Save Category’ button to apply it on Social Map.

Adding Information Markers Categories

Similarly you can do the same in the Information Marker's section and under the Markers tab to create a category. 💡 NOTE: the form isn't required for the Info-markers.

Once you've created the Information Markers Categories you can add a marker by clicking on "Add Marker" button you can click on the map where you would like the marker to be placed, or use the search field to place the pin at a specific address.

Complete the details for your information marker:

Users will then be able to see the information marker on the map and click on it to view the image, description, form and rating information if turned on.

💡 NOTE: Information Markers are square icons and Map Posts added by the community are circular.

You can let your participants react to posts from other participants by enabling the voting and rating features of the Social Map.

Voting lets participants show support (or lack of support) for a particular post, while rating lets you gauge the extent of that support.

You can select from four different voting and rating methods, depending on your use case:

Voting

Voting lets participants give a thumbs up or thumbs down to another participant's post. You can enable upvoting and downvoting to capture positive and negative sentiment, or only allow upvoting to capture agreement, praise or support.

Star Rating

Star rating lets participants react on a scale of 1-5 stars, which is ideal for understanding the degree to which a participant agrees or disagrees with the content.

Sentiment Rating

Like star rating, sentiment rating uses a scale of 1-5, but uses smileys instead of stars. This divergent scale lets you capture participant sentiment at a more nuanced level than just upvoting/downvoting.

Traffic-light Rating

Traffic-light rating lets your users provide one of three reactions: 'Stop', 'Pause', or 'Go'. This is great for gauging participant support for specific proposals.

⚠️ Warning

Changing the voting/rating method during a live engagement will result in any existing data you've collected being removed. This data cannot be recovered.

Voting and rating can be enabled independently of map posts, which lets you stage these feedback activities at different times.

For example, you can collect ideas from participants on the map in stage 1, close off participants ability to leave new ideas after a set time, and then allow participants to rate the ideas collected in stage 2.

The results of all voting and rating data are provided in the summary reports and an average score for all voting and rating activities is presented in the data table to facilitate further analysis.

The average score of any voting/rating activity is also displayed when a post is viewed from the map, appearing in the top-right of each post.

10 different base map styles can be used in the Social Map. Each base map style presents a different visual style or level of detail that can be selected to meet the specific needs of your engagement.

In some cases, using a more indicative, illustrative map such as the ‘Open Street Map’ or ‘Google Road Map’ may be appropriate, while in others, a more detailed aerial/satellite image may be preferable. Minimal base map styles can be used to create visually attractive styles.

The available base maps include:

	General Purpose A simple and versatile street-based map from Mapbox.
	Standard Street A map that highlights road and street information from Mapbox.
	Community Sourced A very detailed map providing a high level of context crowd-sourced from the commercial-free Open Street Maps.
	Standard Satellite Vibrant and colorful satellite photography from Mapbox.
	Detailed Satellite High resolution satellite photography from Google Maps.
	Standard Hybrid Vibrant and colorful satellite photography overlaid with key names and transport routes from Mapbox.
	Detailed Hybrid High resolution satellite photography overlaid with key names and transport routes from from Google Maps.
	Light A stylised, minimalistic map with light tones from Mapbox.
	Dark A stylised, minimalistic map with dark tones from Mapbox.
	High Contrast A very minimal, stylised map with black and white features from Stamen.

Multiple base maps can also be defined for each Social Map, with the participant having the ability to select which basemap they want to use. If more than one base map is selected, the map that is first loaded can be set by choosing the desired base map from the ‘default base map’ dropdown.

To select the base map(s) to be used in the activity:

Navigate to the ‘Map’ tab and select the desired base map(s) to be included from the ‘Base Map’ options.
If selecting multiple basemaps, configure the default base map by selecting it from the dropdown.
It will apply it immediately unless you selected multiple base maps.

If only one base map is selected, the user will not be able to switch between base map styles.

In addition to the standard base map styles, custom base maps can be brought in from third party services including MapBox or a custom Web Mapping Service (WMS).

To add a custom base map:

Navigate to the ‘Map’ tab and select either the Mapbox Custom or Web Mapping Service option.
Provide the details as required for the service (for Mapbox, a Username, Style ID and Access Token is required. For a WMS, a WMS URL is required).
Select the blue ‘Save Social’ button to save changes on Social Map

💡NOTE: Mapbox has recently introduced a new 'standard' style which isn't supported - you would need to use the 'classic' Mapbox styles available, see here: https://docs.mapbox.com/api/maps/styles/

As a Site User you can control the pitch and bearing of the initial map so that it can load the map with a 3D perspective for the contributor.

Configuration is located under the 'Zoom Level' field.
The first configuration is for 'Bearing'.
The initial bearing (rotation) of the map, measured in degrees counter-clockwise from north. For example north is 0, east is 90, south is 180 and west is 270. This can be set for your preferred orientation.
The second configuration is for 'Pitch'.
'The initial pitch (tilt) of the map, measured in degrees away from the plane of the screen (0-60). This can be set for your preferred orientation.

You can restrict the location of where users are allowed to add map markers using the masking layer. This will mean that your participants will only be able to make contributions within a defined geo-graphical area such as a ‘study area’.

To do this, check the ‘Restrict markers to mask’ checkbox under the Mask setting.

Bookmarks can be added to display pre-defined geographic locations within the study area that help visitors navigate the map to focus on key areas.

Bookmarks are displayed at the top, centre of the map as a dropdown menu. Selecting the bookmark will automatically zoom and pan the map to the nominated location.

To add bookmarks:

Navigate to the ‘Map’ tab and scroll to the ‘Location Bookmarks’ setting.
Select the ‘Add Bookmark’ button to create the bookmark and configure the following attributes:
a. Title - Sets a title for the Bookmark that will be displayed
b. Location - Sets the centre point of the map area using either an address or latitude/longitude coordinates
c. Zoom Level - Sets how zoomed in or out the map will display.
Select the blue ‘Save Bookmark’ button and repeat until all Bookmarks have been added.
Select the blue ‘Save Social Map' to apply changes to Social Map.

In some cases where there are hundreds or even thousands of contributions appearing on the map, it may be desirable to cluster the map markers so that the map appears clearer.

Enabling the ‘Marker Clustering’ setting will allow individual map markers that are in close proximity to one another to be displayed as a single aggregated marker. The Marker Cluster then displays the number of contributions within it, and when clicked by a user will zoom the map in and disaggregate the individual map markers.

It is worth noting that marker clustering doesn’t affect the data. It's just a way of visually consolidating the markers. It can be easily enabled/disabled from the block settings any time.

Once you have Marker Clustering enabled you can edit the following properties

Cluster Max Zoom - allows you to control the zoom level at which the marker clustering takes place. When the map is zoomed out beyond the specified 'Cluster Max Zoom' level, the individual map markers will be replaced by the aggregated cluster markers.
Cluster Minimum Points - sets the minimum number of contributions required within a certain proximity to trigger marker clustering. For example, if you set the 'Cluster Minimum Points' to 5, then a cluster will be formed when there are at least 5 contributions in close proximity to each other. If there are fewer than the specified minimum points, the map markers will be displayed individually.
Cluster Radius - determines the distance within which map markers are considered to be in close proximity to each other for clustering. A smaller cluster radius will result in tighter clustering, while a larger radius will allow markers that are further apart to be included in the same cluster.

The Social Map uses the Google Places API to take the precise location of each map marker and display them as an address through a process called geo-coding. This makes it easier to interpret the results of the Social Map if you don’t have access to mapping software or skills, by making the location more human readable (as opposed to x/y coordinates).

The geo-coded address can be displayed on the front-end of a participant’s contribution to provide more context. This can be people for non-sighted users who can’t see maps or for people who have difficulties interpreting them.

To enable this feature, navigate to the ‘Display’ tab and find the ‘Display Marker Location’ which is set to not display by default. From the dropdown select either ‘Display approximate location’ or ‘display precise location’. The ‘approximate location’ setting will provide the street name only and will remove any specific street numbers. The ‘precise location’ setting will include the exact street number and name.

Warning

Using the ‘precise location’ option will display exact address information which may have privacy implications. You should thoroughly assess the potential risks prior to enabling this setting.

Please note that the geocoder may not be completely accurate, especially if a marker is dropped in a public space or in developing areas. The geo-coder will try and find the nearest address to where the pin is dropped. If address location is critical to your analysis we suggest collecting this information in another way.

Practice tips

The map can be positioned more accurately by adding x/y (latitude and longitude) coordinates instead of an address.
The default zoom level is set in the Social Pinpoint Settings page under ‘Geographic Regions’, and is generally set to a value of 10.

⛔️Social Map Limitations

To ensure optimal performance, there are some limits to the number of Categories (both Map Post and Info Markers), Info Marker pins, Layers, and Legends you can use in the Social Map. An example of a balanced map setup:

Social Map Elements	Variable Limitation
Categories (Map Post and Info Markers)	30
Info Markers	100
Layers	20
Legends	10

The limitations of the Social Map are based on a total variable limit, this setup serves as a good reference and can be adjusted as needed. For example, if you use only 5 info markers instead of 100, you free up variables that can be allocated to other elements like layers.

Recommendations

Categories: kept under 30 due to browser limitations for the reports to be generated.
Info Markers: Limit to around 100 if you have fewer categories.
Layers: Typically, 30-40 layers are sufficient for most maps.
Legends: Use sparingly, aiming for less than 30.

Viewing results and reports

Access Social Map results and reports to understand the outcomes of the activity.

Learn
Adding Layers

Learn about the different kind of layers you can use on the Social Map!

Learn
Social Pinpoint Hack - Add 3D Buildings

Learn how to create 3D buildings for your social map!

Learn

Version 2.0 - Effective from September 2021

This Privacy Policy describes how Social Pinpoint Pty Ltd (“Social Pinpoint”, “we”, “us” or “our”) (ABN: 79 164 471 425) collects, protects, discloses, stores and uses your personal information through its provision of online software applications and other digital products (the “Software”) and services (together, the “Services”).

Our Software is operated by an external operator (the “Operator”) who licences the Software from Social Pinpoint and may, from time to time, collect information for various reasons outlined in their Privacy Policy, Privacy Statement, or any other applicable Agreement. You should check these documents and ensure you are comfortable with how the Operator will collect and handle your personal information.

This Privacy Policy has been prepared to take into account the following privacy laws:

Australia - Privacy Act 1988 (Cth) (“Privacy Act") and the Australian Privacy Principles (“APPs"). See Appendix 1 for Privacy Act and APP specific provisions.
Canada - The Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).
European Union - General Data Protection Regulation 2016/679 (“GDPR”). See Appendix 2 for GDPR specific provisions.
New Zealand - Privacy Act 1993.

If the Operator is a government entity or located in another jurisdiction, we may also contractually agree to comply with additional privacy laws.

What information is collected?

Personal Information

Customers:

In providing its Services, the type of personal information collected by Social Pinpoint may include (but may not be limited to) the following types of information, when this information is shared:

Your name
Email address
Phone number
The organisation you work for
Your job title
Your preferences and opinions with respect to the Services
Details of the Services requested by you and provided to you and Social Pinpoint’s response to you, including with respect to any support requests
Any feedback you provide to Social Pinpoint, including in any feedback surveys
Your IP address
Other unique ID numbers
Any other personal information requested by Social Pinpoint and/or provided to Social Pinpoint by you or by a third party.

Users of our Services:

The Operator may collect a range of personal information from you when you use our Services (whether as a staff admin user for the Operator or as a visitor to the Operator’s website), depending on their specific requirements and needs. Personal information may be collected in a range of ways including through a registration process or through various activities and interactions on the site.

The type of personal information collected will vary between Operators and may include (but may not be limited to) the following types of information, when this information is shared:

Your name
Email address
Username
Profile picture
Phone number
Your IP address
User-agent string
Other unique ID numbers
Social network account IDs
Physical address, postcode, or other locational attributes
Demographic information such as age, gender, etc.
Information about your preferences
Your recorded thoughts, ideas, opinions, etc. as expressed by you. This may include sensitive information if you provide political opinions.

You will need to check the Privacy Policy of the Operator to confirm what personal information is collected.

Where an Operator collects your personal information, this personal information may also be collected and accessed by Social Pinpoint in fulfilling our duties and responsibilities to the Operator and to internally analyse and improve our Services and Software.

Cookie Policy

Our websites use cookies to record and log data. We use both session-based and persistent cookies, dependent upon how you use or interact with our websites.

Cookies are small data files sent by us to your computer, or from your computer or mobile device to us each time you visit our website. They are unique to you or your web browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them, or until they expire.

When you use one of our websites, we may use technologies such as cookies to store information about your visit. If you have provided us with personal information, cookies may be associated with this information.

We use this information to better understand how people use our websites, to improve our products, to ensure that we give you the best experience we can, to detect fraud or abuse and to help our customers learn about which engagements and content most matter to their communities.

If you do not wish to have cookies enabled, or wish to be notified of their use, most modern browsers will allow you to adjust this in the settings. Please note that disabling the use of cookies on our software may result in restricted/impacted functionality, and you may not be able to take full advantage of the service.

We use the following categories of cookies on our sites:

Necessary cookies

These cookies are essential to enable you to browse around our websites and use its features. Without these cookies, functionality related to certain tools and accessing secure areas of the site could not be provided.

Preferences cookies

Also known as “functionality cookies,” these cookies allow a website to remember the choices you have made in the past, like what language you prefer or what your username and password is so that you can automatically log in next time.

Statistical cookies

Also known as “performance cookies,” these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. The purpose of this information is to help understand how users are engaging with the website and to improve website functions.

Operators may also use cookies on our Software. Operators are responsible for notifying you of the cookies they use and how you can control which cookies are enabled.

Links

This Privacy Policy does not apply to third party websites or digital services which may be linked to content published by either Social Pinpoint or the Operator. We recommend you read the privacy statement of the relevant service when you access these third party sites.

How do we use your information?

Customers:

Social Pinpoint may use information it collects (personal or otherwise) in order to:

provide our Services to you
allow you to access our Software
send you updates and information where you have consented or would reasonably expect to receive them
respond to your enquiries
to request your feedback
maintain our licenced Software
for internal record keeping, administrative, invoicing and billing purposes
detect and rectify fraud or other behavior that violates any terms of use
comply with our contractual or legal obligations and resolve any disputes that we may have
conduct de-identified research, analytics and business development
improve our Services, Software and our website
if otherwise required or authorised by law

Users of our Services:

Social Pinpoint may access and use the information collected by the Operator (personal or otherwise) in order to:

allow you to access our Software
respond to your enquiries
maintain our licenced Software
detect and rectify fraud or other behaviour that violates any terms of use
respond to service requests from the Operator
comply with our contractual or legal obligations and resolve any disputes that we may have
monitor sites to ensure adequate safety and security
conduct de-identified research, analytics and business development
improve our Software and services
if otherwise required or authorised by law

How do we protect your information?

Social Pinpoint takes the privacy of your information very seriously, and we use industry standard practices to keep your data safe and secure.

How do we disclose your personal information?

Customers:

In providing the Services, our Software and our website Social Pinpoint may disclose your personal information to:

our third party helpdesk management provider for customer support tickets
our third party email management system to send email updates and notifications
our employees, contractors and/or related entities
our existing or potential agents or business partners
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
any other third parties as required or permitted by law, such as where we receive a subpoena

Users of our Services:

In providing the Services and our website, Social Pinpoint may disclose your personal information to:

our third party email management system to send email updates and notifications
our third party authentication and authorisation provider for our Software, if enabled
other third party service providers for the management of security, fraud detection, internal logs, basemaps and geocoding services, content moderators, graphic providers, web mapping tools and software which allows for the functionality of a browser
Social media sites when you choose to share content or authenticate your user account through them
any other third parties as required or permitted by law, such as where we receive a subpoena

Contact us

To contact us about our Privacy Policy, compliance with any applicable privacy laws, or to modify or delete your personal data, please email our Privacy Officer at: info@socialpinpoint.com

The Privacy Officer will review all messages received and respond to each message upon due consideration. We may require further information to respond to your message, or may refer you to the Operator when appropriate.

Changes to this Policy

We reserve the right to modify this policy from time to time, at our sole discretion. If we make a material change to the Privacy Policy we will notify you and the modified policy shall be effective once we notify you of the change. If we do not make any material amendments then we will post the modified policy on our website and it shall be effective once posted. We recommend that you regularly check our website to make sure you are aware of our most up-to-date policy.

Appendix 1 – The Privacy Act and the APPs

The Privacy Act and the APPs set out the core requirements for the protection of personal information in Australia. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions

How do I access, change or delete my personal information?

In some cases you may be able to access and correct your personal information by logging into your account (if the Software provides this functionality), where you can update your personal details.

You may also request a copy of, changes to, or deletion of, the personal information we hold, and we will act on this request within a reasonable period of time unless we are legally permitted to refuse to do so, in which case we will provide you with details of our refusal in writing.

Before acting on your request we may be contractually required to provide notification to or seek the consent of the Operator.

Social Pinpoint will endeavour to respond to your request or inquiry within 30 days.

How do I make a complaint?

If you wish to make a complaint, please contact us using the details in the contact section above and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response you also have the right to contact the Office of the Australian Information Commissioner.

Will my personal information be transferred overseas?

Where we disclose your personal information to third parties in our Privacy Policy, these third parties may store, transfer or access personal information outside of Australia, including but not limited to the United States of America and the Philippines.

We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles or we will take such steps as are reasonable in the circumstances to ensure the third party protects your personal information in accordance with the Australian Privacy Principles.

Appendix 2 – The GDPR

Under the GDPR individuals located in the EU have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix sets out the additional rights we give to individuals located in the EU when we sign a GDPR compliant data processing agreement with an Operator, including how we process personal information lawfully, transparently and fairly. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.

What personal information is relevant?

This Appendix applies to the personal information set out in the Privacy Policy above where we sign a GDPR compliant data processing agreement with an Operator. This includes any sensitive information also listed in the Privacy Policy above which is known as ‘special categories of data’ under the GDPR.

Our commitment to you

Your personal information will:

be processed lawfully, fairly and in a transparent manner by us;
only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to rectify any of your personal information);
be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal information was collected or required by an applicable controller; and
be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.

How do we process personal information?

If the GDPR applies and we act as a controller, we must have a legal basis to process your personal information. We will process your personal information in accordance with the following legal bases:

Legitimate interests: We will process your personal information for our legitimate interests to allow you to access and use our website, to send you marketing content we think may be of interest to you, to contact you if you leave your contact details with us or if you otherwise initiate contact with us, to review and improve our Services and for our internal business purposes.
Performing a contract: We will rely on performing a contract to process your personal information where we are preparing to enter into a contract with you or we are carrying out our obligations under a contract with you, including where you have entered into a contract with us for our Services or the licensing of our Software.
Legal obligation: We will rely on a legal obligation to process your personal information where we are subject to a legal obligation, including to respond to any illegal activity and for taxation purposes.
Consent: If we need to rely on consent, we will ask for consent to process any of your personal information for that specific purpose before we process your personal information for that purpose.

Upon written request, we may provide you with a list of the third parties we use to process your personal information and the locations of those third parties.

Data retention

If the GDPR applies or we have signed a GDPR compliant data processing agreement, and we act as a processor:

We will only retain your personal information in accordance with the controller’s instructions and we will delete or return your personal information to the controller in accordance with the terms of the applicable data processing agreement.

If the GDPR applies and we act as a controller:

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see ‘access, erasure and data portability’ below for further information.

In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for analytics, research or statistical purposes in which case we may use this anonymised information indefinitely without further notice to you.

Data transfers

The countries to which we send data for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:

we will perform those transfers in accordance with the requirements of the GDPR (for example, by using the Standard Contractual Clauses as a safeguard); and
we will protect the transferred personal information in accordance with the Privacy Policy, as supplemented by this Appendix.

Countries to which we may transfer personal data include Australia, the Philippines and the United States of America.

Extra rights for EU individuals

Objecting to processing:

You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.

Restricting processing:

You have the right to request that we restrict the processing of your personal information if:

you are concerned about the accuracy of your personal information
you believe your personal information has been unlawfully processed
you need us to maintain the personal information solely for the purpose of a legal claim
we are in the process of considering your objection in relation to processing on the basis of legitimate interests

Access, erasure and data portability:

You may have the right to request details of the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.

Rectification:

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.

Note that if we are acting as a processor of your personal information, before acting on a rights request we will need to seek the instructions of the relevant Operator.

If the GDPR applies and we act as a controller of your personal information, we will endeavour to respond to your request or inquiry within 30 days.

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