The Social Pinpoint Learning Centre
14 January 2025
Introducing Social Pinpoint's Community Trainingâan exclusive perk for our Premium subscribers, featuring expert SPP training tailored for all your users. Dive into monthly online sessions, each lasting an hour and a half, directly hosted on Teams by our product experts.
Last year we explored comprehensive ways to deepen your practice and were blown away by the impressive projects your teams created. In 2025, weâll continue our focus on advanced applications of these tools while reinforcing the fundamentals. Our goal is to provide actionable insights and hands-on knowledge that can be applied to your projects, with a deep dive into setup, best practices, and expert strategies for participation and content tools.
Registration is exclusive to Premium and Enterprise subscribers. If you're not yet a Premium customer and wish to upgrade, or if you'd like to book individual sessions, reach out to your CSM for assistance.
Stay tuned for session announcements on the Learning Centre, or sign up to our email marketing list, and make 2025 your year of learning and growth.
Online engagement can get complicated, especially when it involves coordinating lots of people in your organisation. Training new staff on your engagement platform can feel like a full-time job in its own right.
To alleviate some of this pressure, this training program aims to support our customer's internal teams to learn Social Pinpoint. This program allows you to learn new skills and build on their community and stakeholder consultation expertise to improve their outcomes!
The program aims to make it easier for administrators to manage the growing complexity and demand for digital engagement while still providing consistent, high-quality training directly from our product specialists.
Since June 2021, we've hosting regular monthly training sessions on Social Pinpoint and opening the doors to everyone in your organisation. That's right; there are no limits to how many sessions you can attend or even how many users you can send along (subject to session limits).
Each year from February to November (10 online sessions per year), our monthly sessions provide multi-disciplinary training across a broad range of topics and digital applications so your teams can learn the front and back-end of the platform, while expanding their expertise with best practice and thought leadership. Session times will vary each month to account for users in different time zones.
The best part is that the training is free for all Premium and Enterprise subscribers*.
If you're not yet a Premium Subscriber, discuss with your CSM about purchasing a Season Pass separately from your subscription or attend individual sessions at a per session rate.
We appreciate all of your feedback as we continue to build upon and refine our training program into the future.
Since June 2021, Social Pinpoint has been dedicated to enhancing the skills and expertise of engagement professionals. Our free monthly training sessions are our way of giving back to the community.
Curious about what we've covered in past years?
Learn how to set up and manage large, multi-stage, or long-term projects with ease. In our first 2025 training, weâll explore practical strategies and tools to organise complex projects like master plans, multi-year frameworks, and project hubs effectively
How do we optimise our projects to ensure equity in our reach and response? In this session, we focus on building Accessibility best practice into your projects. We'll demonstrate must know strategies, methods and tools to optimise your project to reach all audiences
Our most requested session is back! In this session, we do a deep dive into mapping, exploring ways to set up, manage and optimise your map to create highly engaging place-based projects.
Unlock the full potential of your platform with our feature-focused session. We'll showcase hidden tools, lesser-known features, and smart workarounds to streamline your workflows and simplify project management.
Trust is the foundation of effective engagement. This session explores proven strategies for fostering trust in digital spaces, building meaningful connections, and overcoming barriers in your projects.
Want to grow your audience? In this session, weâll cover effective strategies to boost member registrations, enhance engagement, and build a loyal community for your projects.
Combine the power of digital channels to expand your reach! This session highlights practical methods for integrating tools like embeddable widgets, social media, newsletters, and QR codes into your projects.
Learn how to navigate tough conversations and polarized topics with confidence. This session focuses on effective moderation techniques and fostering constructive dialogue in challenging digital engagement scenarios.
Stories are the heart of engagement. Discover best practices for using storytelling to captivate your audience, create emotional connections, and inspire action in your projects.
To engage effectively to gain a deeper understanding of our communities, data is key and crucial for building trust. In our last session for the year, we will discuss ways to understand, analyse and leverage your data into actionable insights and learnings.
In todayâs landscape, having an online community engagement platform is essential to connect with your residents, gather feedback, and involve members in decision-making. However, simply having a community engagement platform isnât enough. To make a real impact, you need to drive traffic to your engagement site, ensuring you hear from a diverse range of voices.
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.
