Access analytics that help you gauge performance and understand user behavior.
Social Pinpoint (SPP) gives you a number of reports that provide insight into your engagements and participants.
Reports provide real-time information and data is updated each time you load the page. The information and data in your reports are filtered by date range, allowing you to see trends over different time periods.
There are three key reports:
You can view reports from Dashboard --> Reports
after logging in, and selecting the report type from the menu at the left-side of the interface. Site Administrators have access to all reports
whereas General Users only have access to the projects they are assigned
Most reports and data can be exported from the platform in either PDF, XLSX or CSV depending on the report type. Additionally, many charts and data visualisations found in the reports can also be individually exported in a variety of image formats for use in custom reports and presentations.
The reporting area also contains tools to help you analyse open-ended feedback, and present a summary of these results. You can also use SPP's Analysis Assistant to help you process this data, saving you time and effort.
You can read more about the report types and analysis features below.
The data here was taken from our Demo site (demo.au.socialpinpoint.com)
Common actions you can take in all reporting areas.
Within The HiVE, Users can select the report type they would like to view and set a date range for the report.
To change the report type and date range for a report:
All information and data contained in a report will be filtered based on the selected date range.
The results of your participation activities are displayed in the Results section of the Reports area. This section displays a list of all participation activities that have been added to the project since it was published along with the following data:
To go back to the Results report, select the Back to Results button at the top-left of the page.
Participation data showing the individual Contributions for a single participation activity can also be exported. To export participation data:
Participation data can be exported as a .xlsx or .csv format.
Reports and data can be easily exported from the Platform by clicking the Export button at the top-right of the Reports page. This will open a dropdown and allow the User to select the available file formats.
Each visualisation shown in the Reporting area of the Dashboard can be independently interacted with using the visualisation interface. This allows you zoom data, annotate charts and graphs, export data and even export images for use in presentations and reports.
The visualisation interface can be accessed by clicking the ‘Down Arrow’ at the right of the target visualisation and includes the following functions:
Data can be filtered and sorted in the Reports area to perform basic analysis and prepare data for the export. These operations provide basic analytical tools that can be used to refine the dataset prior to export (exported data will reflect any filtering and sorting operations of the data table).
Filtering involves selecting specific data attributes from the data set and removing any data that does not meet those requirements. Filtering can be performed by selecting a predefined attributed from the ‘filters’ menu.
Filters use an ‘or’ operator, meaning that if more than one filter is applied, the data must only meet one of the criteria to appear in the filtered dataset.
Sorting involves rearranging the dataset based on either the numerical or alphabetical order of a data attribute. Sorting can be applied as ascending (‘smallest to largest’ number, or ‘A to Z’), or descending (‘largest to smallest’ number, or ‘Z to A’).
For example, participation data could be sorted to show the date each Contribution was submitted. Selecting the ‘Date Submitted’ column will sort the data to show the earliest Contribution first. Selecting the heading a second time will sort the data to show the latest Contribution first. Selecting the heading a third time will reset the display order of the data.
To further elevate and innovate our focus on creating the best-in-class software solution dedicated to community engagement, we have decided to rebrand The HiVE as Social Pinpoint with an exciting update to the Social Pinpoint brand to match!
Community engagement is an ongoing process of collaboration and co-learning. When we evaluate our community engagement initiatives, we give ourselves the opportunity to measure our deeper impact and make improvements for future projects.
With the right action plan in place, we can ensure we are connecting with our community on an appropriate level to enhance public decision-making.